Not sure if you are aware but EVERYONE has been switched over to online billing even my parents who are Senior Citizens and are not that literate with computers.
My parents have been getting paper bills for like ever, and I remember reading about the forced change on here actually.
The good news is I think there's a few limited exceptions for like elderly and / or disabled people where they would switch it back to paper.
My parents have been getting paper bills for like ever, and I remember reading about the forced change on here actually.
The good news is I think there's a few limited exceptions for like elderly and / or disabled people where they would switch it back to paper.
I sincerely GET your issue, yes its frustrating to be spammed by Rogers in your email.
With the switch to digital communications instead of Paper. it is definitely easier to send communications to customers.
before when you were paper billing you called in and did an account change, and that was it, you didn't get any notice or letter sent to you. but with digital communications and online billing you get an email for every account change or interaction. you remove a feature, you get a email, your promo expires, you get an email, a new promo is automatically going to replace an old one, you get an email, you forgot to pay your bill, you get an email, you paid your bill but late, you get an email,
I GET IT, its frustrating and clogs up your email, I find it frustrating too. you can probably be placed on their Do Not Contact list, but I believe their do not call or do not contact list probably expires after a year and you probably have to call back to change it, or there are probably some reps who completely flat out ignore your do not contact preference and still contact you, there will always be lazy ignorant people in any company who do not follow the rules, all you can do is complain complain complain till stuff gets done
With the switch to digital communications instead of Paper. it is definitely easier to send communications to customers.
before when you were paper billing you called in and did an account change, and that was it, you didn't get any notice or letter sent to you. but with digital communications and online billing you get an email for every account change or interaction. you remove a feature, you get a email, your promo expires, you get an email, a new promo is automatically going to replace an old one, you get an email, you forgot to pay your bill, you get an email, you paid your bill but late, you get an email,
I GET IT, its frustrating and clogs up your email, I find it frustrating too. you can probably be placed on their Do Not Contact list, but I believe their do not call or do not contact list probably expires after a year and you probably have to call back to change it, or there are probably some reps who completely flat out ignore your do not contact preference and still contact you, there will always be lazy ignorant people in any company who do not follow the rules, all you can do is complain complain complain till stuff gets done
Have you tried the Unsubscribe link at the bottom of most Rogers pages?
https://www.rogers.com/consumer/unsubscribe
This doesn't eliminate, but does minimize, the number of e-mails from Rogers. I get one e-mail per month when my bill is ready and about one other e-mail per month regarding my account, like free COVID time, etc. Any organization that you do business with has the right to send you e-mails, but it is usually possible to minimize (or sometimes eliminate) these intrusions.
If something is not working to my satisfaction, I usually handle it via chat, or via PMs in this forum. That way I have a written record.
If you don't want to receive anything from Rogers, you could change your e-mail address to a "disposable" e-mail address that you never go to or only check say once a month. You can get a "disposable" address from Rogers/Yahoo, or Gmail, etc.
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