This happens every year and even within that year, complaints such as yours keep coming up. If you were on Rogers cable, I'd tell you that it boils down to your IP address. Rogers moves IP address blocks around and as a result, the Geolocation companies lose track of where those blocks are actually situated. Businesses and sports enterprises use those Geolocation companies to locate your home location and home city, in some cases in order to validate subscriptions to various sports events.
Now, given that you use DSL, you should have still have an IP address that shows a location near your actual address. Tecksavvy appears to be washing their hands of this when in fact they or Bell (?) are the only company that can provide the geolocation companies with the IP block to geolocation data. The question here is whether your IP address belongs to Teksavvy or Bell or other host carrier. Whom ever is responsible for that IP address is also responsible for promulgating that IP address to geolocation association. No other company can do that as no other company will hold that information.
This is an ongoing problem with Rogers as there appears to be no mechanism in place to update IP address to geolocation data with the various geolocation companies. It would appear that Tecksavvy also has this problem. I doubt that they're the only TPIA with this problem.
As an offshoot to this, if the NHL, or any other sport franchise is going to depend on those geolocation companies to validate the subscription holders actual location, then perhaps the NHL should be pressuring the geolocation companies and ISPs to get their act together to provide accurate data. Without that data, there's probably no point in any subscriber wanting to subscribe for the purpose of watching the games. Thats a direct hit to the NHLs revenue. Money talks as they say......
Can you do anything beyond taking Teksavvy to task. Maybe. If you're running a router via that DSL connection and have an android or maybe Apple phone or tablet connected via wifi, turn on location services so that its fed via GPS, bring up a map or web browser and just leave that running for a day. See if Google for example catches on to the fact that you live where you do and that your IP address is parked where the GPS says it is. That might resolve the issue in the short term. No guarantees but I seem to recall reading this somewhere else in the forum.
Ask Teksavvy who owns your IP address, Teksavvy, Bell, or some other company? Whom ever owns the IP address block is responsible for it. That company will be the only company that holds the current, up to date IP address to geolocation data.
Hello, @CooperMichaels.
I appreciate you sharing your NHL Live concerns in the Community. Based on the information provided in the previous post, you should have access to Toronto games. We can look into whitelisting your IP address, you can send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
As for the second issue, did you link your in-app purchase with your NHL Live account? You need to link your purchase to an NHL LIVE account in order to watch hockey games across any other device. Check out the instructions here.
Cheers,
RogersMoin
Hello @Uklamen,
I see you've reached out via @CommunityHelps . We'll be happy to continue the conversation in the PM :).
RogersZia
Didn't I already say most of this in a previous post?
Its unfortunate that this keeps coming up, year after year. Don't know why someone at Rogers doesn't take the bull by the horns and finds some way to hash this out with the sports franchises and geolocation companies, and the group that sells subscriptions for Rogers. Lets see, crystal ball prediction, we'll see similar posts next year, and the year beyond, and beyond, etc, etc.
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