03-03-2020 05:48 PM - last edited on 03-03-2020 08:33 PM by RogersMoin
I recently had a new modem installed in my home and now the my wifi app doesn’t work at all. It just tells me when opening the app that it cannot connect to the modem at this time. I am completely on wifi when doing so. I’ve called tech support on this and he had no idea why it wasn’t working and why it showed no devices connected to my wifi at that time When o had several devices connected. I desperately need this app up and running does anyone have any suggestions other than uninstalling and reinstalling the app, rebooting AND resetting the modem??
*Edited Title & Labels*
03-03-2020 09:27 PM - edited 03-03-2020 09:29 PM
Hello, @MEESEEKS.
Thank you for posting your concern in the Community. The app not able to establish a connection with the modem indicates some communication issues. When do you get the error message? Are you able to enter the login credentials? The app uses the same credentials as your modem login.
Since you mentioned it's a new modem, the issue could be related to modem's firmware. We can look into it for you; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Cheers,
RogersMoin
03-03-2020 09:56 PM
09-12-2020 12:02 PM
09-13-2020 12:02 PM
Hello, @Jennifer-C
Welcome to the Rogers Community Forums!
I know how convenient it is to be able to manage your Wi-Fi network via an app on your smartphone. We definitely want to ensure that you get this working.
Can you confirm what modem you are using? If you are using a compatible modem and are still getting that error message then there could be an issue with your MyRogers profile.
We look forward to your response!
RogersTony
01-28-2021 12:59 PM - last edited on 01-28-2021 06:03 PM by RogersMaude
I had a bad experience with the Rogers MyWifi app. I left a review on the App Store, and someone from Rogers directed me here in the hopes that I could give them some more information. Unfortunately, I'm not able to, because we replaced our old Rogers Bundle with a new Rogers Ignite Bundle, and I've replaced the MyWifi app with the Ignite Wifi app.
The Ignite Wifi app has a few quirks, but it seems to mostly work with the Ignite modem and Pods, so, so far so good! 👍🤞
05-23-2021 03:18 PM - last edited on 05-24-2021 08:16 AM by RogersCorey
Error syas, your modem is no more compatible.
05-24-2021 03:45 PM
Hello @nhameed!
Welcome to our Community!
Have you recently swapped your modem or made any changes to your network or network settings?
What troubleshooting steps have you attempted so far? Have you tried reinstalling the app?
Regards,
RogersCorey
05-24-2021 04:19 PM
10-21-2021 08:23 PM - last edited on 10-21-2021 08:30 PM by RogersJermaine
yes i am facing the same issue i wanted to change my wifi bandwith from 2.4g to 5g. It did not work.This is totally rubish app.