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My Rogers App wont allow login

R_Ainbinder
I've been here awhile

the app won't let me log in. It continually sends me to a new captcha, even when I get all correct. I have to log on on a browser. Reading the other reviews, this is a problem for many! I have a Samsung S22+ I rebooted the phone and I also have CCleaner professional and it clears all cache. Still can't log in. I was asked by the developer to uninstall and reinstall it. I had already done that. I had Uninstaller, run CCleaner, restarted the phone, then reinstalled the app before I had made KY review comment in the Play Store. The issue persists

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: My Rogers App wont allow login

Now that the captcha has been removed, it works

View solution in original post

6 REPLIES 6

Re: My Rogers App wont allow login

R_Ainbinder
I've been here awhile
Issue persists today as well. And no response from the app developer since they asked me to contact them here.

Re: My Rogers App wont allow login

Hi @R_Ainbinder,

 

Thank you for joining us here from the app review store, and we appreciate all the troubleshooting steps you have completed. If you are able to login through the web portal without any issues, that can rule out a possible profile issue. We would still like to track and investigate this issue to get to a resolution for you.

 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

Re: My Rogers App wont allow login

imaddicted2u2
I plan to stick around

Me too, same issue.

Edit: Started working a couple of minutes after posting this.

Re: My Rogers App wont allow login

Now that the captcha has been removed, it works

Re: My Rogers App wont allow login

Culliganator
I've been around

I am having this constant reCAPTCHA cycle problem on all Rogers apps on a Moto G Play phone.  I can log into Rogers fine on PC

Re: My Rogers App wont allow login

Good morning @Culliganator!

 

Did you receive the Moto G Play directly from us or did you purchase it via a third party? Is your device fully up to date or running a custom firmware or OS?

 

Regards,

RogersCorey

Topic Stats
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