Ignite WiFi Hub App Not Detecting One of the Devices

[Philip144]

How do I file a complaint about the technical support for the Ignite Wi-Fi junkApp.  I have a device that shows up on all LAN scanners and the admin/browser access to my Ignite TV Hub/Modem, but the Wi-Fi app ignores entirely.  All the tech support folks I have spoken to have dumped me, refusing to deal with the issue.  Does anyone have the phone number for the company President?

*Added Labels*

[RogersTony]

Hello, @Philip144

Thank you for posting your concern to the community.

I can understand how frustrating it is net being able to get support for the issue you've described. 

• What type of device is it that the app is not detecting?
• Have you tried disconnecting the device and reconnecting it to see if the app can see it?

Once we have more details we can assist you better. 

RogersTony

[Philip144]

https://www.dsc.com/alarm-security-products/TL280%20-%20Internet%20Alarm%20Communicator/2487

Yes

[Philip144]

[RogersZia]

Hi @Philip144,

Please reach out to us via PM @CommunityHelps so we can assist you further. You can find steps on how to send us a private message here. 

RogersZia