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Ignite WiFi Hub App Not Detecting One of the Devices

Philip144
I plan to stick around

How do I file a complaint about the technical support for the Ignite Wi-Fi junkApp.  I have a device that shows up on all LAN scanners and the admin/browser access to my Ignite TV Hub/Modem, but the Wi-Fi app ignores entirely.  All the tech support folks I have spoken to have dumped me, refusing to deal with the issue.  Does anyone have the phone number for the company President?

 

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4 REPLIES 4

Re: Ignite WiFi Hub App Not Detecting One of the Devices

RogersTony
Moderator
Moderator

Hello, @Philip144

 

Thank you for posting your concern to the community.

 

I can understand how frustrating it is net being able to get support for the issue you've described. 

 

  • What type of device is it that the app is not detecting?
  • Have you tried disconnecting the device and reconnecting it to see if the app can see it?

 

Once we have more details we can assist you better. 

 

RogersTony

 

 

Re: Ignite WiFi Hub App Not Detecting One of the Devices

Philip144
I plan to stick around

Re: Ignite WiFi Hub App Not Detecting One of the Devices

Philip144
I plan to stick around

Re: Ignite WiFi Hub App Not Detecting One of the Devices

Hi @Philip144,

 

Please reach out to us via PM @CommunityHelps so we can assist you further. You can find steps on how to send us a private message here

 

 

 

 

RogersZia

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