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Currently on my son's wifi which is Roger's. Open the ignite TV app and it fails to connect. If I disable wifi and go cell data it is ok.
The app actually fails and i send feedback.
Using my Samsung s9+.
I just had ignite installed yesterday. My setup is that I have the rogers modem connected to a TPLink router that is more centrally located to provide wifi throughout the house.
When I connect to the ignite website to stream from a laptop using the TPLink wifi everything works without any issue. However when using the ignite app on my Pixel 3 phone or my wife's iPhone X it gets an error saying it cannot connect to the internet. If use the rogers wifi directly then it works fine however the signal doesn't make it all over the house.
The DNS entries on the TPLink router are all inherited from the rogers modem so I'm not sure what the issue is
...The DNS entries on the TPLink router are all inherited from the rogers modem...
You may want to check the SSID and Password to make sure they do match exactly on both devices. I had a similar issue when I installed TPLink Powererlink adapters. Once the Password matched, the (same) issue (as you have) with my iPad and iPhone went away.
Another option would be to have the two work separately and log into one or the other with your mobile devices depending on where you are in the home.
I believe that in order to have the devices use the WiFi from either router (seamlessly) you need the same SSID and PW on both? Sometimes people have problems with that configuration and so they login to one or the other router using different SSID/PW combinations from their mobile devices. The first (seamless) option would be as follows:
I tried setting the SSID and Password to be the same on my 5GHz network but that did not work.
I ended up making my 5GHz network rebroadcast the Rogers Wifi but left the 2.4GHz network with my previous name so that existing smart devices would continue to work.
While this did work, I think this is an App issue and should be addressed by Rogers.