Home connect saying offline but i have wifi

[Mylesmoore]

I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been instructed by your techs. If this isn't resolved soon I will be switching providers. Every time this gets to your escalated tech dept no one ever calls me to talk about the issue and when I call back a few days later to see what's going on I'm told the ticket was closed. This is getting very frustrating.

***Edited Labels***

[RogersJermaine]

Hello @Mylesmoore,

Welcome to the Rogers Community Forums and thank you for your post! We certainly understand your frustration with this ongoing issue, the app has a lot of great features that can assist with the total internet experience. 

Can you let us know if you are still having issues with accessing the HomeConnect app? What specifically is happening when you try to sign into the app? Are you getting any error messages? 

Were there any further updates to the ticket that was created for you? If you can let us know some more details and we will be glad to assist you.

Thank you,

RogersJermaine 

[ot_man]

I have this exact same issue as described in the title. Everything was fine till I experienced network issues and had to reboot the modem. I removed and reinstalled the HomeConnect app and am at 5.29.0

I seem to be able log on but still will not connect to the modem yet I have wifi connectivity.to the internet.

[RogersJermaine]

Hello @ot_man,

Thank you for joining the conversation and we do apologize to hear that you are having similar issues with the app. We appreciate the additional information you have provided, and we may need to take a closer look at your account to get this resolved for you.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine