Downloaded shows on tablet not working

[lobuzz]

I have been downloading shows from my PVR through Ignite onto my Apple Tablet because I don't have enough wifi to stream in our remote location. It was working fine, but lately the shows are not playing. They are either freezing half way into it or playing for awhile and then there is no sound.  How can I fix this?

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[RogersTony]

Hello, @lobuzz

Welcome to the Rogers Community Forums!

I can imagine how disappointing it was to experience these issues with the content you've downloaded for offline viewing.

Next time you are connected to Wi-Fi please delete the download and then download it again to your device. Once it has been downloaded again please try it again right away to see if the same issues are occurring. Can you also confirm if this is happening on all content you've downloaded or just specific shows?

We look forward to hearing back from you.

RogersTony