Detailed bill on line

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barndoor
I'm a Trusted Contributor
Posts: 766

Re: Detailed bill on line


@Norah wrote:

There is another button for "transaction history" ...the breakdown of calls and texts is there.


Not sure if it is my computer or if it's this way for everyone  but the costs on the bill come up hiighlighted for me  and if I click on that it will take me to the transaction page . 

 

When I was using an older browser I had trouble  ...1 time out of three I wouldn't be able to log in to my bill  and I would call Rogers and the techy would look at my account and say nothing was wrong ... we would hang up and I would immedialtely be able to log in just fine ... I have no idea why, just that that was the way it worked . Now my computer has been updated and I haven't had an issue in that regard since. 

While it should be Rogers responsibility to see that multiple methods can interface with the account could it maybe  be  the device you are using that is limiting your access?

quesuz
I've Been Around
Posts: 1

Re: Detailed bill on line

but still we cant see incoming call only the outgoing

RogersMaude
Moderator
Moderator
Posts: 2,374

Re: Detailed bill on line

Good afternoon @quesuz,

 

Thank you for your post and sorry for the late reply!

 

You have always been able to get the full details of the outgoing calls.

 

However, in regards to the incoming calls, you should have the ability to view the time of day and lenght of the phone call in question, as well as your location at the time.

 

Hope this helps!

 

RogersMaude

THAMUN
I Plan to Stick Around
Posts: 8

Re: Detailed bill on line

I take long distance calls through third party 10-10 numbers. My Rogers bill shows only the total number of minutes and the total amount without any detailed summary. When I called on 15th of March, I was promised that the details will be sent by mail. She could not e-mail me for some reason. When I received the mail, it was just a copy of the original bill without any detailed summary. I called again today and the Lady was kind enough to read out the summary line by line with date, Tel. number and the amount. She also could not e-mail me the details. I tried to get these details online. When I click "View" under third party calls, just a downloading sign comes up and circling for hours with no results.

I am wondering whether I will have to spend my time on phone every month to get these detailed summary. Isn't there a solution for this? I used to have account with Rogers and the said detailed summary was included in the bill. I was with Rogers until Oct. 2015 and their bills included all details. I switched to Bell and came back to Rogers in January 2016, now their bills are minus these third party calls details.

Will there be a solution to this in the near future? I cannot imagine that Rogers is not capable of fixing this simple problem.

Gdkitty
Resident Expert
Resident Expert
Posts: 14,331

Re: Detailed bill on line

By default, FULL details are not on.  IT will only show chargable calls.

 

Are they sure that it is turned ON for your account?

I know it will often take a full billing cycle from when its added, to be fully visible.
After that though.. the details should be visible online, as well as visible via the downlaodable PDF version of the bill.



THAMUN
I Plan to Stick Around
Posts: 8

Re: Detailed bill on line

Hi Gdkitty,

Thanks for your response.

1. I was talking about chargable calls only. Chargable calls through third party.

2. When you say "Are they sure that it is turned on for your account", does your "they" mean the support person I spoke to?  If so, I do not know whether she was sure or not, she never mentioned anything about turning on or off. In case it is turned off how to turn it on?

3. About the full cycle before being visible, I became Rogers customer again since Dec. 17, 2015 and I have received three bills up to now. None of the three bills had the detailed summary. Isn't it more than a full cycle?

Thanks in advance.

THAMUN
I Plan to Stick Around
Posts: 8

Re: Detailed bill on line

When I click on "view" under third party long distance on my online bill, it shows up now (last few days). This could be considered solved now.
RogersArthur
Retired Moderator
Retired Moderator
Posts: 385

Re: Detailed bill on line

Hi @THAMUN,

 

We're glad that it's working for you now!Smiley Happy Thanks for sharing the information with the Community.

 

RogersArthur

 

gjoconnor
I've Been Around
Posts: 1

Re: Viewing details of my online bill

I would like to see my Rogers bill online

Meowmix
I'm a Trusted Advisor
Posts: 32,112

Re: Viewing details of my online bill

Hello @gjoconnor

Log into My Rogers and pick the account you would like to see. Then go to the billing section and it should show u a tabs saying " invoice". Go there. 🙂