Changes to Login November 2018

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I'm a Trusted Contributor
Posts: 515

Changes to Login November 2018

I am often getting the message below when I try to log in. It is a new message for me. 

It is currently Saturday morning (24 Nov 18) when it is usually a low demand time. But I tried 4 times up to 2-3 minutes! Is anyone else experiencing this problem?  Has the login mechanism changed?  I also seem to be getting the Captcha pictures each time I try to log in. Sometimes I do, sometimes I don't. 

In one case this morning, my computer locked up after 5 minutes while the jumping beans were still cycling.

I had to reboot my PC.   I do have AD blockers so any change to the Rogers login protocols can seriously affect my login.  I'd like to know what others are experiencing before reporting it as a problem.

You are almost there.jpg

Resident Expert
Resident Expert
Posts: 2,892

Re: Changes to Login November 2018

I saw that also late yesterday evening, during what would normally be a quiet time, but I didn't have any problems.  It took me directly to the login screen after a second or two.  I only saw it the once so far.

 

Luckily, I haven't been bothered by the Captchas in quite a while on my Mac Mini using Chrome, although I did see a few when travelling in the US with my MacBook Pro using FF earlier this month.  This may have been because the site "saw" that I was not in the same place and wanted to verify my identity.



Resident Expert
Resident Expert
Posts: 2,892

Re: Changes to Login November 2018

I had this happen again just now. It took about 20 seconds before taking me to the login pop-up...  Do the mods have any insight into this?  Is there anything that would cause a real "high demand" at this time?

 

Edit, so I saw the page at around 5:30PM and again at around 7:10PM. Both times it took about 20 seconds before I was taken to the login pop-up.



I'm a Trusted Contributor
Posts: 515

Re: Changes to Login November 2018

When I logged in just now the message did not appear, but the Captcha robot detector did after a few seconds.  I wonder if the message is simply to put us on hold while the Captcha robot detector software loads.  If it locked up my computer, then it wasn't helpful.    

 

Another perhaps related issue:   I just went to MyRogers from Community Forums to check my internet data usage.

But when I clicked on Overview - Internet, it sent me back to the Community Forum page I was on.  Strange.  I tried MyRogers again and it worked this time. (Aside 36.6GB usage in 5 days.. not correct!)

When I tried to return to Community Forums it returned but it didn't show me signed in.  I could see the posted messages, but I wasn't signed in anymore. There was Sign In on the top right instead of my User name. 

If I tried to sign in, then the sign in page would continually refresh until I logged out. 

I wonder if switching back and forth between MyRogers and Community Forums can cause a glitch in the counters or flag registers for your password.   Try switching between the two and see if you get logged/locked out.   Then again, it may be nothing. Smiley Wink

BTW, the last two logins after being bumped out - No Captcha's.

Resident Expert
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Posts: 2,892

Re: Changes to Login November 2018


@User14 wrote:

1. I just went to MyRogers from Community Forums to check my internet data usage.

But when I clicked on Overview - Internet, it sent me back to the Community Forum page I was on.  Strange.  

 

2. I wonder if switching back and forth between MyRogers and Community Forums can cause a glitch in the counters or flag registers for your password.   


1. I have reported this issue several times before here. For me, I just hit the "back" button and click Internet Usage again and I'm taken to my usage landing page.  This sometimes even happens if you logout - see recommendations below.

 

2. I've recommended many times on this forum not to try to switch between this forum, MyRogers and Anyplace.  I always logout before switching and then log back in, often closing the browser too.  Switching without logging out will work sometimes, but I usually try not to risk it. Good Luck.



I'm a Trusted Contributor
Posts: 515

Re: Changes to Login November 2018



@57 wrote:

1. I have reported this issue several times before here. 

 


That tells me a lot about what we report here NOT being acknowledged, fixed or explained. 

You would think this issue would be made clear to the users, because when I transfer to MyRogers from Community Forums, it looks seamless. I  did note however, that on the first attempt to click MyRogers from here, I am sent back to Community Forums page I was on. Only on my second click on MyRogers does that page show up.   

 

But going back from MyRogers to Community Forums after that doesn't work at all. You are logged out and when you click Sign in/Register  it does absolutely nothing.   You DO have to close the web page and start all over. (but no Captcha!)

 

If you log in to My Rogers first, you can transfer to Community Forums no problem.  There seems to be a lot of faulty logic loops in their GUI software for logging in.  I wonder if they still use IDEF diagrams or E/R models these days. 

 

I'm a Senior Advisor
Posts: 3,508

Re: Changes to Login November 2018

I have my notifications page bookmarked for signing in to the forum. Lately I've had that or similar screens show instead of the sign in popup. I've never waited long enough for the popup if it didn't appear, just clicked my bookmark again and it worked.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 515

Re: Changes to Login November 2018

Today, using MS Edge, I simply got the "Sign-in" popup.  No "Captcha", No "You are almost there. Please stay on this page".  Whatever I get seems to depend upon what cookies they send me; the browser (Chrome with AdBlock, or Edge)  I use; or whether it is my first login for the day.  The Login never seems to be consistent so it is hard to tell if it is your system or Rogers.     

    

 

Highlighted
I'm a Trusted Contributor
Posts: 515

Re: Changes to Login November 2018

Today I am using Chrome browser with the Adblockers and when I first signed on I had the "Captchas"gauntlet - Traffic Lights, Bicycles, then Storefronts but I made it.   I now have been going between MyRogers and Community Forums for about 30 minutes and it has not kicked me out!  It has been a smooth transition each time.  No problems!   Heart  

Rogers Sign-in field.jpg

I'm a Trusted Contributor
Posts: 515

Re: Changes to Login November 2018

The LOG IN problem seems to have re-appeared for me.  

Is anyone else experiencing this problem?

Basically you can try "Sign in As..."   or click on MyRogers:

181206 sign in problems.jpg

Then you get the sign in popup.

Rogers Sign-in field.jpg

 

I have the Captcha gauntlet after that...  bicyles and traffic lights and I got in and went to look at my Data Usage. Then I went to Community Forums via the bottom link. 

181206 Sign in 4.jpg

and I post that the data was correct. Then I tried going back to MyRogers, but instead of the usual top right User14 I had Sign in/Register.  

181206 Sign in 9.jpg181206 Sign on 3.jpg

Trying to sign in the page would just continually refresh with the jumping jelly beans.

I tried to logout and back but I could get my home page data but I couldn't get to Community Forums. I then rebooted my PC and cleared my cookies and tried again

This time I got another message:

181206 Sign in 7.jpg

I tried again and got signed in (No Captchas this time) but I still could not get to Community Forums. I tried going to Help and Support and used the link Visit Community Forums. I managed to get in from here.

181206 Sign in 8.jpg

 What I also found strange was I could get to Community Forums from the Community Mailer which tells me someone liked my post.  When I accessed the site this way, I also found out that I was already logged on by seeing my User14  ID.  In other words I was still logged, yet I was seeing Sign In/Register at the top right indicating I was not logged on.  

181206 Sign on 2.jpg

 

I realize this is lengthy, but others may have noticed things like this happening to them as well. This should let them know that it is NOT them -it is with Rogers and "the issues at their end". 

In conclusion, sometimes switching back and forth between MyRogers and Community Forums works WELL. But at other times, you can't even access the Community Forum after you log on. There is an obvious glitch somewhere.  Maybe there was maintenance going on, maybe this, maybe that.  But I thought I would at least waste my time posting about the problems I had today trying to access the Community Forums. Smiley Frustrated