I am often getting the message below when I try to log in. It is a new message for me.
It is currently Saturday morning (24 Nov 18) when it is usually a low demand time. But I tried 4 times up to 2-3 minutes! Is anyone else experiencing this problem? Has the login mechanism changed? I also seem to be getting the Captcha pictures each time I try to log in. Sometimes I do, sometimes I don't.
In one case this morning, my computer locked up after 5 minutes while the jumping beans were still cycling.
I had to reboot my PC. I do have AD blockers so any change to the Rogers login protocols can seriously affect my login. I'd like to know what others are experiencing before reporting it as a problem.
Although the Captchas may muddy the waters, the issues of logging in started years ago. Here's a sample thread.
We also discussed the fact that there are issues switching between the Forum and MyRogers (and AnyPlace) at that time too - link below.
I don't know what precipitates the problems every once in a while. Rogers must make some changes that we don't see and then we end up with login issues. At least I'm usually able to switch browsers, or go Incognito, or clear Rogers cookies and have it work again...
As you say, we shouldn't really need to and we don't encounter these sorts of issues on any other websites, and I visit a lot.
@57 wrote:Although the Captchas may muddy the waters, the issues of logging in started years ago. Here's a sample thread.
We also discussed the fact that there are issues switching between the Forum and MyRogers (and AnyPlace) at that time too - link below.
I don't know what precipitates the problems every once in a while. Rogers must make some changes that we don't see and then we end up with login issues. At least I'm usually able to switch browsers, or go Incognito, or clear Rogers cookies and have it work again...
As you say, we shouldn't really need to and we don't encounter these sorts of issues on any other websites, and I visit a lot.
You and I also crossed paths with this problem at lot earlier. March 2017 called Captcha Issues in "The lounge"
https://communityforums.rogers.com/t5/Community-Questions-Suggestions/Captcha-Issues/m-p/396795
The various links above shows that this problem of logging in to the Community Forums has been a persistent issue for about 3 years. There is probably so many changes going on, they don't think the cost-benefit trade off is worth it to fix it. Letting their customers get frustrated is their least costly option.
To reply, I did try logging in directly to the Community Forums using both Chrome and Edge by loading the Contact Us page. https://www.rogers.com/consumer/support/contactus
Chrome didn't give me Captchas, probably because it had already loaded the verification cookie, but MS Edge did give me "Cars" Captchas. Thankfully both browsers worked without Incognito or InPrivate, or without clearing my cache. It is not worth trying to go from MyRogers to Community Forums because it is too unreliable. I don't know what cookies get loaded, but they don't work. I think logging out and back in is the least frustrating workaround. You probably suggested it to me months ago. 
I hope the CSRs put this workaround on their "White Board" for the next frustrated Commnity Forums customer who can't log in.
@RogersDarrell wrote:
Keep the feedback coming! We're always listening.
RogersDarrell
Trying to log in this morning I got this message when I tried to log in to Community Forums. I had logged in to see my data as I got my 75% pop up warning.
I was on for less than 5 minutes. I did click log out at one point in trying to switch to Community Forums. In logging back on this came up which means there is a faulty timer or calculation somewhere.
Yeah, the "no activity for 30 minutes" comes up about 30% the time for me, even though it doesn't apply. I always logout and sometimes I come back in 15 minutes and that message is there. I believe it has affected others as mentioned in the forum login thread.
I just ignore it now. I haven't had any login issues since I cleared all my Rogers cookies.
1. Had to clear Rogers cookies and the cache again today when using Chrome. Clearing the cookies without clearing the cache didn't work. I got the "bouncing beans and constant screen refresh" otherwise.
2. Firefox worked fine, but I had to do a Captcha.
3. One thing I have noticed is if the "curser" is not inside the password box ready to accept the password, I often have issues. If the curser is there, things are usually fine.
I got the captcha again this morning. That's 3 times in a row after I deleted Rogers cache and cookies yesterday. Prior to that I had never seen it before, except once with Chrome. Something has definitely changed. 
@OLDYELLR wrote:I got the captcha again this morning. That's 3 times in a row after I deleted Rogers cache and cookies yesterday. Prior to that I had never seen it before, except once with Chrome. Something has definitely changed.
I got the Captcha signing in again with Chrome. Maybe they are trying to FIX-IT?
I rarely get the Captcha with Chrome, but often with FF. I have no idea how the algorithm decides whether or not to require a Captcha, although it is often tied to the "first time" you use a browser after clearing cache and cookies (or when switching browsers). After that, I have no idea.
@OLDYELLR wrote:I had 4 logins with captchas in a row, but not the last two.
12 clicks for me this morning! 
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