Blackouts

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: Blackouts

Hello @melissabougie@Dodge15@Lochaber,

 

Were you able to get this issue resolved?

 

Thanks, 

RogersHassam 

I Plan to Stick Around
Posts: 16

Re: Blackouts

So, problems again. Just so ridiculous ... here's an elementary piece of advice rolling out the new software, the first emphasis should be not be disallowintg access since it is most likely that (especially at this point in the season) subscribers trying to view games are trying to see games they have legitimately been watching all year.

 

I can only hope that Rogers is gonna pony up enough money to sign both Bautista and Double E because they are not giving me any other reason to stay ... I have just about every Rogers service offered, problems with virtually every one, countless hours spent with reps, and it had seemed like everything was finally sorted out.

 

Nope. Do they think that anyone but legit AND passionate fans actually want to watch Sabres-Senators? Just another software access bug, can't see on TV nor online ... cost alot less for the same lack of access, really don't need all that I'm paying for right now anyways.

 

Just counting the days til the cell phone plan is done, make it easier to move everything at once.

I'm Here A Lot
Posts: 6

Re: Blackouts

@RogersHassam

 

No this has not been resolved. At this moment there are 8 games that are going on and I can only watch 1!!! Again, only canadian feeds. Used to be able to get both feeds (US & Canadian).

 

I have already tried to solve this from online chat, and the first representative says "it is a known issue" and he will transfer me to the 'technical support', but then I am waiting for 50 min and still nothing so I just end the chat. If this is a known issue then why is it taking too long to get it fixed??

I've Been Here Awhile
Posts: 3

Re: Blackouts

That would be a negative.  Tonight, all games are blacked out except for Dallas vs St. Louis.

 

Has Rogers made any progress on their end in figuring this out?  Since speaking to support about the issue the night of the 'upgrade' when it was acknowledged that there were all sorts of issues with everything, I have gotten no feedback from the Rogers side at all.

 

FYI - I've reproduced this using IE, Chrome, and Firefox on my PC.  Prior to the 'upgrade', I had no issues at all.

 

I was even able to reproduce the blackout issue on my phone earlier this evening, but I was able to 'resolve' that one by setting my Location Services to 'High Accuracy'.

 

That leads me to believe that the issue is related to however the new system detects your 'location' on a PC.  Can you provide information on how this is done, and whether anything needs to be done with browser/PC settings so that the new system will play nicely?

 

Initially, i wondered if it was simply checking the ARIN records for my WAN IP address, but given that resolves to a city in south-western Ontario (Burgessville to be precise), that seems unlikely.  I even tried enabling locational settings for my browsers as a test, but that had no impact either.

 

Some guidance would be appreciated, as would some feedback with respects to what Rogers is doing on their end to get to the bottom of this.

 

This is the first year I shelled out $$$ for the GameCentre subscription, and I have to say, with these recent issues that were introduced partway through the season (where everything had been working fine beforehand), it's making me very unlikely to consider going down this same road next year.

 

 

 

 

Highlighted
Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Blackouts

A "known issue" just means that the company is aware of it being a problem affecting a larger number of users (as opposed to say, 3-4 individuals. The length of time for them to fix the issue depends on what is actually wrong and what they need to to fix it.

I've Been Around
Posts: 1

Re: Blackouts

Ever since the switch over to the MLBAM service for GameCentre I've been running into blackout restrictions that should not impact me.

I am in Calgary, AB and want to watch the Vancouver Canucks, and according to https://gamecentrelive.rogers.com/en/support-game-availability-ab/ only the Flames and Oilers games should be subject to blackout restrictions. 

 

I also know there is another thread on this board (http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/RogersGCL/thread-id/561/page/5) , but I wanted to also voice my concern, dismay, and frustration with this. 

 

Calling Rogers and trying to interact with the LiveChat feature has been basically useless, as no individuals that I've spoken to have provided any clarity on the issue -- most have just said 'you should be able to watch...' and that's about all they can offer. Utterly frustrating.

 

Please update this thread when there is further information available or, hopefully, a fix to this issue.

I've Been Here Awhile
Posts: 2

Re: Blackouts

Once again flames vs Kings blacked out on game center. I am in BC! Not in Alberta! Message says away team (flames) is available on local broadcast, that being Alberta so not available. Once again I'm in BC! This is getting old and I will NEVER purchase game center again. So many problems. So many issues. Every representative has said sorry but have done nothing to fix the problem. If any of you are on the fence about purchasing game center this year or next DONT DO IT!!!

Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: Blackouts

Hello Community, 

 

If you are experiencing blackouts being applied when they shouldn't be, please send a private message to @CommunityHelps with all details regarding your issue: username, the platform you are using (mobile, web etc.), Android or iOS and app build version. We can create a ticket for the issue to be tracked and investigated if you haven't already had a ticket created. 

 

Thanks,

RogersHassam  

I've Been Around
Posts: 1

Re: Blackouts

I have also been having issues with blackouts since the new platform was launched.

 

I usually watch games on iPad, PC or Roku. But since the upgrade I get blackouts for almost every single game on both PC and Roku while everything works fine on iPad. Only National US feeds would be available consistently for PC/Roku (basically 1 game a day with a bit of luck).

 

After a marathon session of 1.5 hours with 5 representatives over live chat, a ticket was filed; that was over a week go. This week I spent some time on monday and tuesday night trying to trouble shoot this with a rep over twitter and found what could be the issue.

 

I figured the iPad uses the GPS to pinpoint my location while the PC/Roku would use my ip. After checking my ip location, it returned a place (a fair distance from where i live) somewhere close to the borders of Quebec, Ontario and the US.

 

I performed a test to try and determine if my ip was the issue: I connected my laptop to a different network, using my cellphone as a hot spot. This allowed me to watch games that were blacked out moments earlier without any issues - supporting the theory that my ip would be the cause of my problems.

 

Rogers' rep on twitter told me he updated my ticket with this information, that was 2 days ago.

 

At this point, in my mind, solving this issue should be a simple matter of whitelisting said ip address, but I'm still waiting. I guess this problem doesn't affect enough customers for Rogers to care. I'm getting tired of wasting my time running in circles with Rogers reps, just so I can use the service I paid for.

 

Hopefully this post helps other customers figure out what the cause of their blackout issues may be (and then wait for Rogers to actually do something about it.)

 

 

I Plan to Stick Around
Posts: 11

Re: Blackouts

Geolocation on a level smaller than country can be useless. Especially when dealing with national ISPs. When I was with Bell, I often got French language websites because the IPs are registered to Bell Montreal. My office is just North of Toronto. We have business fiber through Rogers and it geolocates to Vancouver.