Nokia 5G gateway 12

[jadeite]

My new Nokia 5G gateway 12 won’t connect to internet no matter where I put it. Upstairs, downstairs, window, just goes to red. I’ve tried resetting. I’m in Prescott Ontario

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[RogersYasmine]

Hello @jadeite ,

Thanks for joining us in the community and for posting your concern. 🙂

If possible, can you please have a peek at the following guide to ensure no steps were missed during the set-up of your new Nokia FastMile 5G gateway?

Nokia FastMile 5G Gateway - Quick Start Guide - Rogers Community

If you've done everything correctly and are still experiencing issues, kindly send us a PM @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine