Cobra 5G Xtream strict NAT UPnP unsuccessful

[Echo23]

Hey folks.
Hoping someone has a guide or has solved the strict NAT issue on Xbox.
NAT = Strict, UPnP unsuccessful.
Cobra 5G settings have UPnP and NAT enabled. I've restarted everything several times. No change NAT stays strict.

Home still has other internet service. When I switch back NAT goes right back to OPEN. It's not the Xbox it's either the settings on the Cobra 5G or Rogers is restricting Xbox NAT.
I just signed up. I want this issue fixed asap so I can actually test the service during my "30 Day" risk free period!

*Edited Labels*

[RogersMoin]

Hello, @Echo23.

Thank you for being our Community member, your post, and connecting with us in private messages.

Rogers 5G Home Internet delivers Internet service over the Rogers mobile network. The Rogers 5G Home Internet device then converts the wireless signal into a WiFi signal accessible by the devices in your home. 

It seems you have already tried the other 5G Home Internet Gateway, Re: Nokia fastmile connecting with xbox for gaming and now the Cobra 4G Xtream. Both gateways do not yield the result you want. This service may not be suitable for gaming.

Although UPnP is generally preferred, sometimes specific ports need to be manually forwarded or triggered for Xbox; have you tried forwarding ports based on the game?

You can also clear the Alternate MAC Address: Xbox settings | Network Settings | Advanced Settings, and clear the Alternate MAC Address. Restart your console and check the NAT type.

Try changing the Alternate Port Selection to manual in the same Network Settings and experiment with different ports. Restart your console and recheck the NAT type.

If possible, connect your Xbox directly to the Cobra 5G gateway using an Ethernet cable to see if it improves the NAT type.

We appreciate your patience and understanding!

Regards,

RogersMoin

[Echo23]

Hey Moin, I have not tried the Nokia. I only signed up with Rogers last weekend and received the Cobra hardware on Monday. The sales guy assured me this would be great for xbox gaming when selling me the service. My whole reason for switching was based on the promise of an improved gaming experience and other than Starlink this is "the next best" service available as Fibre is currently not available. The Cobra 5G is also marketed for gaming. I've read and have been told that Rogers has a shortage of carrier IP's and that is the main reason for these issues. I'm hopeful tech support can figure out what's going on. I still have my old internet connection. When I plug back into it I get an Open NAT immediately. The issue is either with the Cobra 5G configuration or as previously mentioned Rogers network. There should be a simple solution.

[Echo23]

"Both gateways do not yield the result you want. This service may not be suitable for gaming."

Thanks for this Moin. I was very frustrated after days of non stop troubleshooting. I didn't mean to snap back when you were just trying to help. Rogers tech support and resolution have confirmed what you have said. The 5G cellular internet is not intending for gaming. I've unfortunately had to cancel the service, but the stress of troubleshooting has ended.

Thank you for your response.

[scottandshannon]

I`m having the exact same issue with my Xbox with the same modem.  I`m hardwired in (not wifi). This is 100% a rogers issues. I`ve tried port forwarding, working with DMZ, etc etc.  horrible on rogers!!!

[Catz1]

There are a few things at play here. First off all cellular internet is behind a CGNAT (Carrier Grade NAT) so you will never get a truly open NAT. It's been this way since the Rocket Hub back in 2010 so you would think Rogers would know to mention this up top.

It sucks that they block certain ports but that is just how they do it and there is nothing you can do to change it. It's possible with a VPN you may be able to get passed the blocked ports.

As far as speed tests through the Xbox itself go, those don't really mean anything. Those tests are throttled so the download speeds will look much lower than what you get and Microsoft only has one server for these tests hence the high ping because you likely don't live close by to it. This won't have any impact on gaming.

The strict NAT itself is also only somewhat problematic depending on what games you play. Anything that is peer-to-peer will be a headache because you can only connect to a host that has an open NAT, anything less and you can't get in. Dedicated servers on the other hand should mostly be fine (at least they use to be).

In the past few months Rogers has started messing around with stuff on their end and I've noticed a lot of games take many retries before you can connect to the servers. Once you are on the games run flawless at low ping but it's just yet another annoyance that didn't exist until they changed something and now you have to waste 5 minutes retrying your connection to the game.

I'd also point out that Starlink also uses CGNAT so you will still run into NAT related issues unfortunately. And even though it seems like a new problem pops up every month with Rogers 5G internet I would still take it over Starlink if you're a gamer. Reason being it will give you a better ping unless you have absolutely horrible cell reception.