XB7 & XB8 5GHz Wifi Issues

[AGnana]

Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi speed. When the 160 MHz bandwidth option was available on 5 GHz with the XB8, I was able to achieve a speed test result of 1513 Mbps which corresponds with our paid service. However, this bandwidth was disabled shortly afterwards. I have not been able to fix these settings through the app or web browser. Rogers is controlling these settings without giving us access. I have spoken with multiple technicians - they do not address this issue. Instead, I have been misguided and misdirected by these representatives. Rogers is limiting the 5GHz wifi speed across the board for consumers which is very disappointing. We should not be misinformed and limited on our wireless speed connections when we pay for the 1.5+ gbps services. I hope they address this ongoing issue. 

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[LordDrakkon]

Personally. The biggest limitation to the app approach is an accessibility issue for those with visual impairments and those who are blind. I have had a few of my clients that have Rogers internet comolaint a lot about how frustating and irritating the app is, regardless of whether they use an iPhone or Android. One would think that Rogers should legally have to provide an alternative accessible friendly way of getting things done without having to call support have have someone either do it. over the phone or send out a tech to accomplish.

Very disappointing, Rogers!