Unable to Send Emails due to Spam Error

[diqs1986]

Issue happened this morning.

1. I'm able to receive emails only when signing onto webmail and not through outlook

2. I'm unable to send emails from Outlook or webmail.

• When I tried to send emails through Outlook, I'm getting a message about not being able to connect to the server and to contact my ISP
• When I try to send any emails through webmail, I am getting a message stating that "Your message can't be sent because it resembles spam and/or only contains links. Please modify the message and try sending again". This occurs no matter who I send an email to and no matter what the content is.

Anyone else experiencing any similar problems? 

***Edited Labels***

[RogersZia]

Good evening and welcome to the Rogers Community Forums @diqs1986,

I know how important it is to be able to send and receive emails without any issues. While I wasn't able to replicate the same issue on my end, I did do a quick Google search and found a few reasons that may cause this error to come up.

It seems like your email account may have been marked as spam. Here's a few reasons why this could happen:

1)Sending emails in bulk within a short period of time

2)Sending a lot of emails withing a short period of time

3)Sending the same email to a large number of recipients

Depending on what may have caused this I would recommend you to maybe change your email password to see if it resolves the issue for you.

You can change the password under Account Info >> Account Security >> Change Password.

Please keep us posted on the outcome.

RogersZia