Throttled internet

[kathy522]

How about fixing your internet!!  I pay for high speed as we have gamers in the house and games have been unplayable for about 2 weeks.  Enough already with your service.  Say something or fix it........

*Added Labels*

[RogersMoin]

Hello, @kathy522.

Welcome to our Community, and thank you for posting your concern. A stable Internet service is critical, mainly if gamers are in the household. 

In this support article, you can check our Network Management Policy; we don't throttle the Internet. 

Can you elaborate on "throttled Internet"? Is it running slow or experiencing latency? 

Please run the ping and traceroute tests as illustrated in our knowledgebase article so we better understand the issue. 

We look forward to hearing from you!

Cheers,

RogersMoin