Internet Still Not Working

[x35raptor]

When service will be restored. Email said 6hrs to 12 hrs yet it went byond that time frame. This reminds me Previous black out all Rogers lost power even 911 was not accessible hope Rogers install Redundancy back up system that will stop Future issues.

**Labels Added**

[CLO11]

Having same issue here in NB, Canada. Started around 11 am today. I received no e-mail though and not mentionned on there website either. Called technical support and their message say they are having issued in Pokemouche NB and surounding areas and are currently working on the issue. I work from home and now I have to stop, can't work with an unstable internet connection. No work no pay!!!

[RogersCorey]

Greetings @x35raptor and @CLO11!

Are you still encountering issues with your Internet connection today?

If so, we'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[CLO11]

After 2 hrs of on and off internet it finally got stable and I was able to work. It would be great if you actually advertised the outages on your website. I looked many times and nothing noted in my area, when the technical service dept. voice message while waiting to speak with someone, mentionned that they acknowledge they were having issues in the Pokemouche NB and surrounding areas.

[RogersCorey]

We absolutely did post about the Pokemouche outage at 11:51 AM on Friday here on our forums. We keep outage information posted there until the next morning after an outage is concluded, at which point we archive it.

You can find information on active outages posted here: Rogers Service Interruptions - Rogers Community

Regards,

RogersCorey

[mebe]

I did see the NB outage listed on this forum's Service Interruptions page as mentioned above. I didn't click the link to follow the updates, but I do like being able to see where some of the outages are, without having to use other complicated methods that just confuse me more.

Once an outage is Major enough to appear on the tech support phone line recorded message, it also appears on the Service Interruptions forum thread.

If your email is part of your Rogers account, you should receive email updates (like I did during my recent outage in Toronto). When I phoned tech support, I chose the option to get a call once the outage was over, but that call came several hours after my tv service problem was fixed (although that doesn't mean that everybody else in my area had been fully restored at the same time).

I also like to check other websites for outage info, like "Is the Service Down", and then scroll down to the more up-to-the-minute posts that come from @rogershelps.

Lately, I noticed that many Ottawa subscribers seem to be complaining the most about outages that keep reoccurring, or go on for too long.

Perhaps Hudson & Rex (Rex is a TV Police dog) will further investigate this recent NB outage.🚓🚔