Standalone Internet With The XB6 Modem

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-G-
Resident Expert
Resident Expert
Posts: 1,737

Standalone Internet With The XB6 Modem

XB6 modem without Ignite TV??

 

Okay, this is new:  Instructions on how to install the XB6 gateway... and the self-install video suggests that it it no longer exclusive to Ignite TV.

 

https://www.rogers.com/customer/support/article/how-to-setup-your-ignite-gateway

 

However, I have not seen any announcements yet about the XB6 being available to a broader customer base, nor anything about a self-install option for Ignite TV.

 

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RogersLaura
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Posts: 733

Re: Standalone Internet With The XB6 Modem

Hello @lethalsniper,

 

This is a great question and I'd like to clarify for you. 😊

 

If you are presently on a legacy internet option, you do need to migrate over to our new Ignite platform in order to swap out your CODA modem for the new XB6 modem as it is housed on a different platform. You wouldn't be able to simply swap out your CODA for the XB6 at the store.

 

This doesn't mean that you have to bundle your internet with TV as that is optional. You can still have an 'internet only' service if you'd like. The choice is yours. 🙂

 

If you are interested in moving over to a new Ignite internet option with the XB6 modem, you may reach out to us using any of the following avenues of support:

 

By Phone: 1-888-764-3771

Monday to Sunday: 7 am-midnight (ET)

 

Live Chat Online: (click the link below and select 'Ignite TV Inquiries')

https://www.rogers.com/consumer/support/contactus#

Monday to Sunday: 7 am-midnight (ET)

 

Message us on Twitter @RogersHelps or send a message on Facebook.com/Rogers

24/7

 

Send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

Cheers!

RogersLaura

 

 

 

 

 

 

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Raveneire
I Plan to Stick Around
Posts: 19

Re: Standalone Internet With The XB6 Modem

It's a bit odd they would make a self install video with no option to actually self install the equipment, might be something coming down the pipeline as they seem to be making quite a bit of changes to areas that already have the Ignite TV services (rebuilding nodes/network uplift)

 

The area I live in is known to be beta testing grounds so maybe I'll inquire with customer service/Rogers Store for more information throughout the month.

-G-
Resident Expert
Resident Expert
Posts: 1,737

Re: Standalone Internet With The XB6 Modem

As I mentioned in another thread, Comcast also started rolling out the XB7 gateway in select markets roughly six months ago.  However, I haven't seen any signs of it coming to Canada yet.



Raveneire
I Plan to Stick Around
Posts: 19

Re: Standalone Internet With The XB6 Modem

So it looks like they are offering Ignite Internet with the XB6 standalone from the website, but you must live chat/call in for them to process the order to do the self install or you can order the entire bundle and the website will send the order for processing and they will send the XB6 + Ignite TV box for self install.

 

Looks like the XB6 is available for Ignite 75 and above now.

 

Includes:

  • Ignite WiFi Gateway modem rental
  • Ignite WiFi Hub app and website for easy controls and alerts6
  • 24/7 support
  • 5 email accounts

*Pricing:

Service$74.99/mo
Modem rental$10/mo
Monthly total$84.99/mo
 
 Plus applicable taxes

One-time fees:

Installation:$49.99
 or no charge self-installation
 Plus applicable taxes

 

https://www.rogers.com/customer/support/article/easy-installation-guide-ignite-stb

https://www.rogers.com/consumer/internet

https://www.rogers.com/web/consumer/ignite-bundles/tv-internet

Webster01
I Plan to Stick Around
Posts: 94

Re: Standalone Internet With The XB6 Modem

This really makes me chuckle.  When I got Ignite TV last September self install was not an option only the professional installation by one of their highly trained technicians at $150.00 per.  Because so much knowledge was required to do this work.

 

Let me tell you about my install....I like my guy who usually services my community.  Same guy who installed Rogers for us three years prior.  But as they say I digress..he shows up we chat a bit...he unscrews my old modem and installs the Ignite modem(almost said new modem but then they are not new but used).  Unscrews my old PVR and Digital box hooks up and plugs in my Ignite boxes.  Programs the new(used remotes).  Shows me a couple of things that are different but can't show me anymore as Rogers doesn't service the area where he lives so he hasn't had the opportunity to play with the new service like a lot of his colleagues have.  He says you will just have to play with it.  Then suggests I leave the cabling in place and simply just pull it down into the basement "in case I ever go back to satellite". I took his advise and  we say so long and that's it.

 

In the interest of full disclosure I did get $50.00 of my install and a $50.00 refund on my old PVR(which is how I know all the Ignite stuff is used ...comming up from Comcast in the US...our old digital stuff gets resold to some area just moving to the digital system. 

lethalsniper
I'm an Enthusiast
Posts: 1,009

Re: Standalone Internet With The XB6 Modem

So can I get this modem without ignite tv ? Can I swap my coda for it at any Rogers + store ?
-G-
Resident Expert
Resident Expert
Posts: 1,737

Re: Standalone Internet With The XB6 Modem


@lethalsniper wrote:
So can I get this modem without ignite tv ? Can I swap my coda for it at any Rogers + store ?

I can't answer that.  I also wouldn't rush to switch to the XB6 either unless there's a HUGE compelling technical reason to do so.

 

If you plan to use the XB6 in gateway mode, one of the advantages that comes with it is the ability to deploy Pods to extend the Wi-Fi coverage in your home and manage that end-to-end with apps on your mobile device.  It also readies you for a transition to Ignite TV and other future connected home offerings.  I think it makes sense to standardize on a single modem/gateway across all platforms going forward.

 

The Arris and Technicolor gateways look identical on the outside and have almost identical admin UI's but inside, they very different hardware-wise and are based on a completely different software stack.  The Arris and Technicolor XB6's each have their own advantages, disadvantages and quirks.  I don't think that either version is significantly better than the other.

 

The CODA modem has configuration options (e.g. for alternate DNS providers, support for a Guest Wi-Fi network and explicit configurable support for VPN pass-through) that the XB6 does not have.

 

If you plan to use the XB6 in bridge mode, keep in mind that it DOES NOT have a true bridge mode; it only bridges the WAN and LAN ports.  The gateway service remains active to support other functions (VoIP for the telephone ports and (I think) some additional support for (future?) home security services) and you cannot completely disable Wi-Fi; several hidden networks continue to remain active.

 

(As a "bridge mode" user, I would prefer to have the CODA modem over the XB6.  Better yet, I would actually prefer to have a Technicolor TC4400, if Rogers should ever offer it.)

 

For those of you who have had a bad experience with Intel Puma 6-based modems, you may have emotional reasons for not wanting a Puma 7-based modem; that's understandable but the Puma 7 is not a bad chipset.  There may be reasons for preferring the Arris or the Technicolor XB6, but I wouldn't make that decision purely on the chipset alone.  They both seem to perform equally well.  The Arris has a better telephony implementation.  The Technicolor XB6 may have better Wi-Fi (certification documents show that it was tested at higher power levels on some 5 GHz channels) but I have not noticed a significant difference in real-world testing.  I also don't know whether either version of the XB6 has a superior DOCSIS 3.1 implementation or if either has any advantages over the latest CODA modem.

 

I'm not bashing the XB6.  I'm just saying that if the CODA modem works for you and you don't need any of the features that only work with the XB6, then I don't think that there is any reason to replace your current modem with the XB6.



RogersLaura
Moderator
Moderator
Posts: 733

Re: Standalone Internet With The XB6 Modem

Hello @lethalsniper,

 

This is a great question and I'd like to clarify for you. 😊

 

If you are presently on a legacy internet option, you do need to migrate over to our new Ignite platform in order to swap out your CODA modem for the new XB6 modem as it is housed on a different platform. You wouldn't be able to simply swap out your CODA for the XB6 at the store.

 

This doesn't mean that you have to bundle your internet with TV as that is optional. You can still have an 'internet only' service if you'd like. The choice is yours. 🙂

 

If you are interested in moving over to a new Ignite internet option with the XB6 modem, you may reach out to us using any of the following avenues of support:

 

By Phone: 1-888-764-3771

Monday to Sunday: 7 am-midnight (ET)

 

Live Chat Online: (click the link below and select 'Ignite TV Inquiries')

https://www.rogers.com/consumer/support/contactus#

Monday to Sunday: 7 am-midnight (ET)

 

Message us on Twitter @RogersHelps or send a message on Facebook.com/Rogers

24/7

 

Send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

Cheers!

RogersLaura

 

 

 

 

 

 

View solution in original post

lethalsniper
I'm an Enthusiast
Posts: 1,009

Re: Standalone Internet With The XB6 Modem

I tried to get this new modem but I need to wait 60 days .. ? Just to clarify I DONT need to get the ignite tv/ phone with this modem correct?
-G-
Resident Expert
Resident Expert
Posts: 1,737

Re: Standalone Internet With The XB6 Modem


@lethalsniper wrote:
I tried to get this new modem but I need to wait 60 days .. ?

What modem do you you currently have?  Is there any particular reason why you are trying to get the XB6?  If you only have Rogers Internet, I would strongly recommend sticking with the Hitron CODA.