Hey @mikeonthebike,
Yikes! We're sorry to hear about the issues you're plagued with. 😥 I know how important it is to ensure you stay connected.
I just have a few questions for you in hopes of getting down to the bottom of this:
When these issues occur, is it impacting all devices or specific ones?
Where is your modem located in your residence?
Looking forward to hearing from you,
RogersJo
Hello, @viva
We can certainly assist you with your internet issues.
We'll need a few more details to determine what steps to take next.
- Is this happening on both WiFi and Ethernet devices?
- Have you tried any troubleshooting steps as of yet?
- Have you tried a reboot of the modem or your devices?
We look forward to hearing from you.
RogersTony
@misra1989 wrote:
...the guy was honest and he also said over coax he had never seen speed going over 1 GBPS.
This is simply false. There are many of us on Coax who have over 1 Gbps download speeds. I pay for 500 Mbps and regularly get 1.4 Gbps on my Mac Mini M2 E10. Others who have the 1.5 Gbps package get 1.8-1.9 Gbps. There are many reasons why people see slower speeds. Please see the following discussion link on slow speeds which may give you additional insight. It is certainly possible that there are congestion issues in your area since speeds should not fluctuate as much as you are seeing. They should be relatively constant.
https://communityforums.rogers.com/t5/Internet/Slow-Speeds/m-p/510588#M75402
@misra1989 wrote:
...there is no fibre to the node
I'm surprised by this comment. Did you mean FTTH (Fibre to the Home). Most of Rogers is now FTTN.
I'm guessing you will need to do additional follow up with Rogers. You may wish to PM the mods on this forum. I have always found them most helpful:
When logged into the forum, click on @CommunityHelps . On the page that comes up, you'll see a link on the top right of the screen to "send a message". If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it. There may be some back and forth required while Rogers get your personal information to look into your account. Personal information is not allowed in this forum.
@Woody33 wrote:
Also, be informed when doing a speed test. I was quite surprised that choosing Rogers as an endpoint for the test consistently gave me 25-50% lower speed results than if I had chosen a local Bell Mobility endpoint! Try a few different endpoints (assuming you are using Ookla) before you officially make a complaint about speed.
If you search the web for internet speed tests there are many to choose from (from several service providers and others) Most test sites provide similar results if they use Ookla. I use the Rogers website which also provides helpful additional information links:
@uyearwood wrote:
1. I have changed to the 1.5 GBPS IGNITE service and my speeds are slower than what I had before.
2. ...So, if the 1.5 GBPS IGNITE service cannot be delivered, over the aforementioned connection, Rogers should update their conditions to receiving any Gigabit internet speed offering.
1. If this is indeed the case after reviewing the link below, you can contact Rogers to have them check your connection. You can do that using any of the "contact us" options outlined at the bottom of most Rogers web pages. Alternatively, can PM the mods on this forum (If not familiar with PM - see the method outlined at the end of this post).
2a. The high speed connection is almost always delivered to the gateway (XB7 or XB8). If that speed is not measured by the customer at a single device, it it almost always due to equipment issues or customer settings on the device. See link below and the posts that follow:
https://communityforums.rogers.com/t5/Internet/Slow-Speeds/m-p/510588#M75402
2b. The main reason to have a high bandwidth connection is not for a single device since that rarely matters, but rather for a household that has several users and perhaps many devices. For example, a household that has four people all using the internet at the same time, will have say a 400 Mbps connection for each person.
How to PM - When logged into the forum, click on @CommunityHelps . On the page that comes up, you'll see a link on the top right of the screen to "send a message". If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it. There may be some back and forth required while Rogers get your personal information to look into your account. Personal information is not allowed in this forum.
When logged into the forum, check the envelope icon at the top right of the screen for messages. You would usually also receive an e-mail, but it may have ended up in your spam folder...
@glanchbery wrote:
Tech who was visiting was mentioning that he has never seen anyone with the 1.5gb package being able to achieve that speed without having first been re-wired back to a neighborhood node. I'm in a condo townhouse which has fibre runs to the communication room. However, the modem is connected through a Lindsay docsis optical node. Tech said until an upgrade to gpon and a nokia box, it is unlikely I'd ever see the advertised speeds.
No, that is not true. I was able to attain speeds approaching 2 Gbps, and that was when I was connected through an old analog fibre node and with a 20+ year old coax cable to my house. I am also using (very good quality) Cat 5e cables. I was testing with fast computers and was able to attain those speeds over 2.5 Gigabit Ethernet and with a Wi-Fi 6e connection.
If your modem's uncorrectable error stats are clean, then your problem is either due to a configuration/device driver problem or some other incompatibility with your 2.5 GigE adapter and the Ignite gateway. possibly congestion in your local node or some other problem on Rogers' end.
@glanchbery reading thru your previous post, you indicated that the modem was connected through a Lindsay docsis optical node. Is this the optical node that you're speaking of:
Note that there are now two version of the Lindsay Broadband Optical Node that you probably have:
https://lindsaybb.com/products/optical-solutions/rfog-solutions/cpe-rfog-optical-network-units-onus/
1. 1 GHz CPE RFoG ONU (LBON300AC)
2. 1.2 GHz CPE RFoG ONU (LBON320AC)
The first version has a downstream bandwidth up to 1002 Mhz. The documentation only shows this as a Docsis compatible/compliant device. This node is probably the first optical node that Rogers installed on customer premises. This is a Radio Fibre over Glass node, meaning that it supports the waveforms that you would see in a copper cable system. It literally replaces copper cabling and the performance of that Optical Node plus modem most likely never has and never will go beyond copper cabling and the 1 Gb/s max data rates. This is nowhere near the equivalent of the GPON, XGPON modems (Nokia ONT). As the tech indicated, until you switch to the newer fibre system, it is unlikely that you will ever see the advertised speeds.
The second version of that node is listed as a DOCSIS 3.1 node, so, in theory, it should support higher data rates that one would expect to see thru a DOCSIS 3.1 network such as what Rogers is currently employing. That node supports frequencies up to downstream frequencies up to 1.2 Ghz.
Rogers first started using the Lindsay Optical node a long time ago, and then switched to the Nokia ONT. Typically the node is connected to a 7 (?) port splitter and then connected to the modem thru the usual RG-6 cabling. The output of the node is too high, requiring a signal attenuator to drop the downstream signal levels. That works on the downstream side but it has the unfortunate flip side on the upstream, pushing up the upstream levels, perhaps up to 50/51 dBmV which is essentially at the failure point on the upstream side. The real solution here is a proper signal attenuator which drops the downstream signal levels while leaving the upstream levels where they are.
So, the questions of the day are:
1. Which Optical Node to you have, the older LBON300AC or the newer DOCSIS 3.1 LBON320AC?
2. Can you post the upstream levels as well? I'm surprised that the downstream levels aren't more consistent, as has been see in previous installations.
3. Do you have a large splitter connected in the system somewhere, it could be at the node or perhaps in the basement. Or by any chance do you have a real signal attenuator (possibly two) connected in place of a splitter. If you still have a splitter installed, the only device that should be connected to it is the modem. All of the other ports should have a 75 ohm terminator installed to prevent any signal reflection at the unused ports.
If you still have a LBON300AC installed, then the question is, can it be replace with a LBON320AC.
The follow-up question to that is, will the CMTS and neighbourhood node both support frequencies up to 1.2 Ghz. That might be a moot point if in fact a change to the newer LBON320AC solves the problem.
My guess, if you still have the older LBON300AC installed, with no upgrade in sight, is that this is a mistake. As the tech indicated, you won't see the performance thru the node to support 1.5 Gb/s. Whomever made the decision to purge the Hitron modems from residential accounts and kill the 1 Gb/s internet plans, forcing residential customers to the XBx modems and 1.5 Gb/s plans, either didn't know of the limitations of the RFoG nodes or disregarded any advice on the issue. So, unless there is evidence in the system to show that your node model supports 1.5 Gb/s plans, you're paying for a data rate which can't possibly be delivered.
This is well beyond tech support. Someone from the engineering side of the house needs to have a close look at the CMTS - Neighbouhood node - Lindsay Optical Node specs and system settings to determine the maximum performance that can be obtained thru the Optical Node. If it can be increased, great, make it happen. If not, then Rogers needs to create an internet plan that reflects the 1 Gb/s data rate that you're receiving, and reduce the plan cost to an appropriate level.
Fwiw .........
For the sake of continuing the conversation towards a shared understanding, I can confirm that @glanchbery's node is indeed RFOG.
Regards,
RogersCorey
@glanchbery The theoretical max with 1 Gigabit Ethernet is 940 Mbps. It's possible that your network adapter is either having problems negotiating a 2.5 Gbps connection or there is something about your device driver that is running your 2.5 GigE adapter in "1 Gigabit" mode.
Interestingly, @SQUARE7 seems to have a similar problem with a new computer but an old computer IS able to attain 1.8 Gbps.
As for your stats, the signal levels on the downstream channels are on the low side, surprising given that you said you have a Lindsay RFoG ONU, unless the tech has an attenuator installed between the ONU and your modem. Doesn't really matter. You are still within norms. What really matters is the uncorrectable error stats at the bottom of that page. If you have a ton of uncorrectable errors, especially on the downstream OFDM channel(s), that's packet loss and that could definitely be slowing down your Internet connection.
You also need to check "Gateway > Hardware > LAN Ethernet" and confirm that your Connection Speed is 2500 Mbps.
I just performed a speed test with the following results:
I'm just a regular customer, like you. I have both Realtek (USB-C 2.5 GigE Ethernet on a Mac) and Intel 2.5 GigE (firewall / mini PC) hardware on the network path.
Doing any kind of benchmarking is also a challenge because you cannot definitively conclude that you have slow link speeds unless that same hardware/software configuration is known to attain full speeds on a different connection.
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