No Service after interruption was resolved

[CjT6]

Hello. Since the July 8th outage we were losing our internet connection frequently. Last Thursday a tech came out to try and find the issue. He attempted to install a new modem but gave up after being on hold for so long(even techs are on hold). He reinstalled our old original modem and we configured it and all was good….for less than a day. Now the new modem is on our account (we don’t have it) and the old one has no service. We have been without service since Friday. Nobody can fix this simple swap. It’s maddening. Any advice?

***Edited Labels***

[CjT6]

Update. Still no internet or tv. Rogers is still unable to activate my modem. This is nuts. The Rogers tech did this Thursday. Absolutely zero information on what the “back end” team is doing. No way to contact the back end team and no way to get the new modem he activated back from the technician.

[RogersRahul]

Hello @CjT6,

Delayed resolution is certainly not the experience we want you to have. We'd be happy to assist you with this.

Please send a private message to @CommunityHelps so we can get started on this. Not familiar with our private messaging system? No worries click here.

We look forward to hearing from you.

RogersRahul
 

[CjT6]

We had no service at all since last Friday. They ended up getting it back on last night. I would have replied earlier but I wasn’t able to log on to this site at all for 2 days. Almost a full week without service. An Office of the President representative will be in touch with me today regarding the issue and compensation.

[Helpme2022]

Anyone else without Rogers once again? What is going on?

[Helpme2022]

Postal code L5N is still out of service.

[CjT6]

Keep the pressure on. I spent at least 12 hours on the phone with 13-14 different people. Escalate complaints to the office of the president. File a complaint with the crtc. Totally unacceptable. They offered to wave my July bill or discount my service for a year. One or the other. No thanks. That’s not cutting it.

[Helpme2022]

Thanks. My service has been interrupted on and off since the large outage.

I'll get in touch with them per your suggestion.

Thanks!

[RogersTony]

Hello, @Helpme2022

It is disappointing to hear that you are experiencing another service interruption. 😞

Are you still experiencing an issue or has it been resolved since your last message to us? You can check on the status of your internet connection by visiting Rogers.com/outage.

Let us know if you are still having issues!

RogersTony