It looks like you don't have Ignite WiFi yet.

[Jola]

I try to log into Ignite Wifi and the Ignite Tv app and I keep getting that message on both apps.

[RogersTony]

Hello, @Jola

Welcome to the Rogers Community Forums!

We know how important it is to be able to use the apps to manage your Internet and TV service.

Do you see your Ignite TV and Internet service when logging into to your MyRogers profile on the app or website?

As long as your Ignite services are appearing in your MyRogers profile the apps should be working. Please ensure that you are using the same login information that is used for your MyRogers profile and try logging in again.

Let us know if issues are persistent.

RogersTony

[Jola]

I donsee it on My Rogers, yes I use same info to log in. It does not work on either app. They both say It looks like I do not have Ignite TV/Wifi

[Jola]

* I do see it on My Rogers

[RogersTony]

Hello again, @Jola

Thanks for confirming that for me. Please send a private message to @CommunityHelps so we can gather your information and take a closer look at this for you.

Not familiar with our private messaging system? No worries, click here. 

RogersTony