Intermittent signal drop (flashing white -> solid white)

[baltman2]

So, we've been having intermittent outages in our area for the past few months - some days good, some days bad - always microdrops of 1-2 minutes.  Just long enough to break a WFH meeting or knock you out of a game.

I've raised this with tech support, but they stated that nothing was showing up in the modem's logs. 

From other posts on this forum, though, I think I may have been able to track down the issue by looking through the modem analytics.  Is there a way that I'm able to resolve this many uncorrectable codewords?  Other posts suggest this should be 0, or close to 0, but I'm seeing it numbering in the hundreds of thousands across a few channels.

Channel IDUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
17	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
1183246416	3972036352	3972039591	3972048203	3972055352	3972065041	3972077242	3972080630	3972089019	3972097788	3972229650	3972236632	3972244424	3972250378	3972252187	3972263954	3972267430	3972278049	3972276667	3972297911	3972422492	3972432720	3972438972	3972380201	3972423919	3972448621	3972449314	3972474433	3972474182	3972504343	3972523899	3972521453	1183246416
1077273851	954	182	79	107	577	382	342	484	437	422	402	181	278	200	352	181	838	5516	474	407	204	251	28112	12791	11389	16746	207	5466	3744	151	241	1077273851
120821	1353	451	115	373	759	314	374	669	310	717	591	273	349	257	495	219	1057	7232	795	712	200	577	38099	20821	4424	4210	573	6609	5137	303	672	120821

Things tried so far:

* rebooting modem, including a lengthy cold boot

* rebooting home network

* customer support call

Our system is set up in bridge mode, with an ASUS mesh network. We're supposed to be on 1.5Gbps service, so there shouldn't be bandwidth problems causing these outages.

*Added Labels*

[RogersCorey]

Good afternoon @baltman2,

Microdisconnects can be frustrating and difficult to diagnose. 

I'd like to take a look at the case history to see our previous findings before suggesting any troubleshooting. Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey