Went 6 months without even rebooting the cable modem until last week. Started with losing internet for a minute and came back by itself. Next day, happened twice. Rebooted modem. 3rd day happened at least 3x at which point I called support.
After the support rep ran an area test, it came back that 14/21 modems (including me) on a line all went offline as aforementioned. Said it was a line issue and of course had to send out a tech. As I told the rep on the phone, the tech who came confirmed everything in my house is setup better than required (lines/splitters/ground to node etc). Said it was a line issue that a maintenance crew had to fix which happened the next day.
Since that day, along with intermittent outages as before, I now have extreme latency and can't even do a video call. I work from home so this is a major issue.
Called again and my only options were to have another tech come out (pointless) or file a ticket with 'the back-end team'. Reached out to RogersHelps on X and they said its with the back-end team and nothing more can be done to escalate. Case C203344055
It's been 24 hours and I was told to expect a response within 48 hours. I'll give Rogers the 48 hours (1 more day) to resolve this or I'll have no choice but to switch to Bell. Should that occur, will also file a BBB compliant and expect compensation for the negative impact on my work and wasted time.
Hopefully someone at Rogers will see this and have the line issue fixed.
Hi @pganza,
Welcome to the Rogers Community Forums and thank you for your post!
Ongoing intermittent issues with the connection can be frustrating and we do hope since you have last posted that we were able to get a technician out to resolve this problem for you. If you still require assistance, please let us know and we will be glad to investigate this further for you.
Cheers,
RogersJermaine
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