Hello, I switched from Bell to Rogers several months ago. Since then, I've been experiencing disconnects during meetings, VoIP calls (both on Teams and Fongo), and other strange issues like YouTube ads freezing and turning grey, requiring me to restart the video to get it playing again. I am a network engineer and have tried troubleshooting by connecting directly to the modem, replacing the modem (now on the third one), etc. Rogers technicians have visited three times. Each time, they reported a strong signal, replaced the line twice, and, during the last visit, sent a maintenance team to work in front of my house and three neighboring houses. When I spoke to the technician, he mentioned there was a major issue at a neighbor's house, but again, he said my signal was perfect. I logged into the modem today to check the logs, and while the signal and power strength appear to be within the standard range, the uncorrectable code words seem to be unusually high. Can someone review these results and let me know if they are normal? Also, I'm worried perhaps these errors occurred while he was plugging in the modem or something and they are old invalid errors. How can I reset the counter to zero for these errors so I can tell if they are new?
Cable Modem
HW Version:2.1
Vendor:Technicolor
BOOT Version:S1TC-3.81.21.97
Core Version:1.0
Model:CGM4981COM
Product Type:XB8
Flash Part:4096 MB
Download Version:Prod_22.2_d31 & Prod_22.2
Channel IDLock StatusFrequencySNRPower LevelModulation
|
Downstream
|
Channel Bonding Value |
|
15
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
16
|
33
|
34
|
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
645 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
633 MHz
|
639 MHz
|
651 MHz
|
350000000
|
723000000
|
|
40.6 dB
|
40.9 dB
|
41.0 dB
|
40.7 dB
|
40.6 dB
|
40.8 dB
|
40.9 dB
|
41.1 dB
|
40.8 dB
|
41.0 dB
|
40.9 dB
|
40.7 dB
|
40.9 dB
|
40.7 dB
|
40.6 dB
|
38.8 dB
|
41.4 dB
|
39.2 dB
|
|
-2.7 dBmV
|
-2.3 dBmV
|
-2.2 dBmV
|
-2.6 dBmV
|
-2.7 dBmV
|
-2.4 dBmV
|
-2.1 dBmV
|
-2.2 dBmV
|
-2.3 dBmV
|
-2.1 dBmV
|
-2.2 dBmV
|
-2.4 dBmV
|
-2.4 dBmV
|
-2.7 dBmV
|
-2.9 dBmV
|
-3.0 dBmV
|
-1.2 dBmV
|
-3.4 dBmV
|
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
OFDM
|
*Channel ID 15 is the Primary channel
Channel IDLock StatusFrequencySymbol RatePower LevelModulationChannel Type
|
Upstream
|
Channel Bonding Value |
|
1
|
2
|
3
|
4
|
|
Locked
|
Locked
|
Locked
|
Locked
|
|
18 MHz
|
23 MHz
|
30 MHz
|
36 MHz
|
|
2560
|
5120
|
5120
|
5120
|
|
37.8 dBmV
|
38.8 dBmV
|
39.8 dBmV
|
40.0 dBmV
|
|
QAM
|
QAM
|
QAM
|
QAM
|
|
TDMA_AND_ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
Channel IDUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
| CM Error Codewords |
|
15
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
16
|
33
|
34
|
|
3339301966
|
4037602555
|
4051412073
|
4051439315
|
4051460817
|
4051483129
|
4051496483
|
4048309790
|
4048453524
|
4051506699
|
4048619864
|
4048465949
|
4048648976
|
4048671813
|
4048798354
|
4051517607
|
1905908279
|
3339301966
|
|
3172347500
|
3440
|
9922
|
9692
|
9911
|
9765
|
10248
|
5719
|
5987
|
10326
|
6553
|
6889
|
71001
|
66381
|
10095
|
27534
|
1618954761
|
3172347500
|
|
12912
|
10140
|
30118
|
29339
|
31244
|
29829
|
32757
|
16206
|
15827
|
31714
|
17737
|
18059
|
73616
|
84863
|
33292
|
30350
|
44439
|
12912
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
| |
|
|
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|
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***ADDED LABELS***
