I'm experiencing intermittent disconnect for my Rogers Internet

[ChrisW7]

Issue started happening about a month ago. The cable modem light will go from solid white to flashing orange, and then will change to flashing green indicating its attempt to reconnect. Internet will then be back after that. The issue happens randomly and happens almost once per day. I suspect this might be a noise issue or even with the cables. Please investigate.

***Edited Labels***

[RogersZia]

Hi @ChrisW7,

Welcome to the Community!

Is the coaxial cable (black or crème cable) at the back of the modem connected securely? Please be careful as sometimes these can be quite tight already and may be warmer than you might anticipate.

We can also check your connection on our end. Please send us a PM @CommunityHelps so we can take a closer look at your service. Click here to get started. 

RogersZia

[ChrisW7]

I spoke to a Rogers specialist and he said there was an issue in my area, and open a ticket C201378534.

Can you please update me on the status of the ticket?

[RogersMoin]

Hello, @ChrisW7.

We appreciate you contacting tech support. We can gladly check the ticket status and update you. Please send us a private message as outlined by RogersZia in the previous response. 

Cheers,

RogersMoin