Extreme Packet Loss and Intermittent Latency Spikes

[kenzite]

As the title suggests, my internet has recently been so slow that it is pretty much unusable. Can't load a single webpage without the connection either dropping or taking 5 minutes. I've dealt with this issue many times in the past before so I'm well accustomed, frankly I'm at my wit's end. 

Downstream Overview

Port ID	Frequency (Hz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)	Bytes	Correcteds	Uncorrectables
1	591000000	QAM256	4.099	7	37.355	416978447	0	0
2	597000000	QAM256	4.000	8	37.636	61762	0	0
3	603000000	QAM256	3.799	9	38.605	89110	0	0
4	609000000	QAM256	4.000	10	37.636	101433	0	0
5	579000000	QAM256	4.099	5	37.636	58034	0	0
6	585000000	QAM256	4.000	6	37.636	62241	0	0
7	279000000	QAM256	1.400	1	37.636	47630	0	0
8	615000000	QAM256	4.099	11	37.636	56703	0	0
9	621000000	QAM256	4.199	12	37.636	44702	0	0
10	633000000	QAM256	4.199	13	37.636	57839	0	0
11	639000000	QAM256	4.400	14	37.636	66297	0	0
12	645000000	QAM256	4.300	15	37.636	49030	0	0
13	651000000	QAM256	3.900	16	37.636	64664	0	0
14	657000000	QAM256	3.599	17	37.355	41190	0	0
15	663000000	QAM256	3.599	18	37.355	36050	0	0
16	669000000	QAM256	4.199	19	37.355	22635	0	0
17	675000000	QAM256	4.300	20	37.636	55675	0	0
18	681000000	QAM256	4.199	21	37.636	40374	0	0
19	687000000	QAM256	4.000	22	37.355	19435	0	0
20	693000000	QAM256	4.199	23	37.355	33702	0	0
21	699000000	QAM256	4.199	24	37.355	30128	0	0
22	705000000	QAM256	3.900	25	37.355	19611	0	0
23	711000000	QAM256	3.799	26	37.355	36963	0	0
24	717000000	QAM256	3.700	27	37.355	35361	0	0
25	723000000	QAM256	3.200	28	36.609	77249	0	0
26	825000000	QAM256	5.000	29	37.636	35344	0	0
27	831000000	QAM256	5.099	30	37.355	41958	0	0
28	837000000	QAM256	5.300	31	37.355	70932	0	0
29	843000000	QAM256	5.099	32	37.636	76185	0	0
30	849000000	QAM256	5.199	2	37.355	72094	0	0
31	855000000	QAM256	4.699	3	37.355	59262	9	0
32	861000000	QAM256	4.000	4	37.355	54942	0	0
Reset FEC Counters

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC Location	Occupied BW(MHz)	Subcarriers	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA	0 ~ 0	NA	NA
1	4K	275600000	YES	YES	YES	1544	283 ~ 472.95	3736	1.599998

Upstream Overview

Port ID	Frequency (Hz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	21100000	64QAM	49.760	1	3200000
2	25900000	64QAM	47.770	2	6400000
3	32300000	64QAM	48.020	3	6400000

OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	OPERATE	0.3145	7.1386	9.6000	60.7815	53.0000	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[RogersCorey]

Hello @kenzite!

What troubleshooting steps have you attempted thus far? Have you made any recent changes? Do you have your own router bridged to our modem?

Regards,

RogersCorey