Email issue. Socket error 10060 connection timed out

[Swift1]

 I have an ongoing problem with my email. I'm using OE Classic Pro edition, but it also happened when I used Outlook 2010.  It happens sporadically - the connection times out and I get the following error message:

[ERROR] - An error occurred. Account: "pop.broadband.rogers.com", Protocol: "POP3", Task: POP3 get all messages, Server: "pop.broadband.rogers.com", Port: 995, TLS: Yes (1.0), Error code: 0, Error message: "Socket Error # 10060 - Connection timed out.", Last server response: "" For more details look in "Log" tab - error messages are marked in red color.

I've deleted the account and reinstalled it,  and have checked all settings but the problem keeps coming back.  Any ideas?

thanks

***EDITED LABELS***

[RogersCorey]

Good afternoon @Swift1!

Welcome to our Community!

While I'm not familiar with this particular error, I will do my best to resolve this for you! I want your email to work reliably 🙂

Please have a look here: https://www.rogers.com/customer/support/article/email-setup and try setting up your account with IMAP settings instead of POP. Let us know if this resolves it for you.

Regards,

RogersCorey

[Swift1 · Accepted solution]

I did try to set up with IMAP settings, but the error persisted. I don't know if this makes a difference or not, but the email program I am using does not have an SSL option, only TLS.  I have now changed the settings to pop.mail.yahoo.com to see if that helps.  I'll give it 24 hours to see if the error comes back.

thanks

[TanyaLeeman123]

I've been trying for awhile now to set up a new customer account but I can't seem to get into the right option and it just keeps staying on wireless projects

[RogersMoin]

Hello, @TanyaLeeman123.

Welcome to Rogers Community Forums! 😃

Thank you for joining this conversation; we'd need more info to figure out what's hindering the email account setup. 

I'm assuming by a new customer account you mean a new Primary @rogers.com email account. Please elaborate on the following:

• Which email client are you using?
• Can you log in to your email through Rogers Member Centre? 
• What do you mean by wireless projects? Can you upload a screenshot of the error?

We look forward to hearing from you.

Cheers,

RogersMoin