I am not sure what to do. The tech has been onsite and phone support
Unfortunately I have the same problem for last few months. It has never real gone away
Last week a tech came in, changed the filter, and that didnt make any difference. Instead my downstream power levels are worst, and its impossible to play on XBOX and my pings can vary drastically from 30ms to 400ms all randomly.
IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
19
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
20
21
22
23
24
25
26
27
28
29
30
31
32
34
33
34
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
669 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
920 MHz
350000000
920000000
42.9 dB
39.9 dB
43.3 dB
43.0 dB
42.5 dB
42.7 dB
42.8 dB
42.7 dB
42.6 dB
42.5 dB
42.5 dB
42.2 dB
42.9 dB
43.0 dB
42.9 dB
42.8 dB
42.8 dB
42.8 dB
42.8 dB
42.6 dB
43.0 dB
43.2 dB
43.3 dB
43.3 dB
43.1 dB
43.2 dB
43.1 dB
43.1 dB
43.3 dB
43.3 dB
43.3 dB
43.5 dB
41.4 dB
40.6 dB
41.3 dB
8.2 dBmV
4.5 dBmV
10.3 dBmV
9.9 dBmV
9.3 dBmV
8.3 dBmV
8.3 dBmV
8.3 dBmV
8.2 dBmV
8.0 dBmV
8.0 dBmV
8.4 dBmV
8.4 dBmV
8.3 dBmV
8.2 dBmV
8.2 dBmV
8.1 dBmV
8.0 dBmV
8.0 dBmV
8.3 dBmV
8.5 dBmV
8.7 dBmV
8.9 dBmV
9.1 dBmV
8.9 dBmV
9.0 dBmV
9.1 dBmV
9.2 dBmV
10.6 dBmV
10.6 dBmV
10.6 dBmV
10.7 dBmV
7.8 dBmV
6.7 dBmV
7.9 dBmV
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
21 MHz
25 MHz
32 MHz
38 MHz
42 MHz
2560
5120
5120
5120
0
40.5 dBmV
43.5 dBmV
43.0 dBmV
42.3 dBmV
4200000.0 dBmV
QAM
QAM
QAM
QAM
OFDMA
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA
TDMA
IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
1766725175
1833951493
1833961197
1833971324
1833978651
1833983352
1833992406
1833996568
1834011957
1834020470
1834032667
1834032764
1834039638
1834049519
1834059448
1834060812
1834072338
1834078911
1834079620
1834091882
1834095979
1834103092
1834109830
1834112995
1834098912
1834120115
1834129444
1834143782
1834141388
1834147835
1834153292
1834154269
2724389955
1766725175
10190889
4
55
62
145
0
8
0
0
0
0
0
0
0
0
0
26
0
21
0
11
0
5
539
15809
29
9
0
11
32
0
51
2096321821
10190889
1
0
0
0
16
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2959
0
0
0
0
0
0
7
0
1
***Edited Labels***
