Connection Issues

[MBR1]

i been with rogers for more then 30 years and i’m just getting fed up for past year and nothing has been done about it nothing got better i pay my bill no matter how expensive it has gotten but give me service i need bell is on my door everyweek and i’m very close to close door on rogers even that i don’t want to but what’s the solution? ppl are going mats i can’t get internet in my house lol someone call do something fast or i’ll have to make the changes and money is.not the issue here iys service and other they i was on hold for hour then the costumer service rep tells me sorry we’re closing i can’t open ur file lolol so why you answer me or put me on hold for so long like come on my kids can’t study it’s terrible and the size of my house is not the issue i check bigger houses then mine and they don’t have any issue so plz i need answers 5g was supposed to fix it well didn’t do anything

*Added Labels*

[RogersJo]

Greetings @MBR1!

Welcome to the Community and congrats on your first post with us! I'm saddened to hear about the connectivity issue you're having. As a consumer myself, I know firsthand how imperative it is to ensure you stay connected.

Over 30 years is eons and we most definitely appreciate your loyalty and tenure with us and would hate to see you go! The details of what you've described is certainly not the type of experience we want you to be having.

Has the issue been resolved since you last posted with us?

In the event that you're still experiencing issues, feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Looking forward to hearing from you,

RogersJo