Cannot save after splitting 2.4 and 5 ghz it says "something went wrong"

[jabber_russell]

Hi,

I wanted to split my 2.4 Ghz and 5 Ghz band via Rogers Home Hub app. So turned ON split bands and changed the wifi name to "ABC 2.4 Ghz" and "ABC 5 Ghz" and then click save but it won't let me save it says "Something went wrong". Can someone help me thank you.

***Edited Labels***

[RogersCorey]

Good morning @jabber_russell!

If you're encountering errors when attempting to make settings changes, first try rebooting the gateway by unplugging it for 10 seconds. 

If a simple reboot does not resolve it, please try factory resetting the gateway. 

How to Reset the Ignite WiFi Gateway Modem - Rogers

Regards,

RogersCorey

[syazdian]

Same problem
I tried to restart several times
The problem still exists

[RogersYasmine]

Hello @syazdian ,

We're sorry to hear that the reboot didn't do the trick. Have you also tried a factory reset, as per @RogersCorey's post above? 

Please keep us posted!

Thanks so much,

RogersYasmine'