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Can't obtain new generated security password

chdiamo1
I'm a reliable contributor

My Windows Mail and Calendar had to be re-installed as did my Outlook 2013. Both applications require that I use a specially generated secure password to either use my Rogers email account in Mail or to re-set up my rogers email account in Outlook 2013. At the Rogersmembercentre.com, there is the option to generate this password, which is then copied and pasted into Outlook 2013. But, after several days attempting to obtain this specially generated password, Rogers tech support advised me that the problem is with Yahoo locking Rogers customers out. Rogers has been telling me since at least March 8th that the server responsible for this problem should be up by "tomorrow". But tomorrows come and go and the server problem(s) between Rogers and Yahoo continues. Does anyone have a workaround for this problem? Thanks in advance for your help.

 

 

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Re: Can't obtain new generated security password

57
Resident Expert
Resident Expert

Previous recent threads on the topic:  See second link for suggestion:

 

https://communityforums.rogers.com/t5/Internet/Can-t-create-App-password/m-p/504931

 

https://communityforums.rogers.com/t5/Internet/Unable-to-create-app-password-for-Rogers-Email/m-p/50...

 

P.S. I'm surprised that Outlook 2013 still works for you.  It may not much longer as certain security protocols are required that are only present on newer versions.  I had to swap out my Outlook for Mac 2011 a few years ago for MS356.

 

https://communityforums.rogers.com/t5/Internet/Outlook-2010-IMAP-Server-Closed-the-Connection/m-p/50...

 

 

Re: Can't obtain new generated security password

chdiamo1
I'm a reliable contributor

I didn't go with MS365 as I don't want to pay an annual fee for a subscription service if I can just buy the product outright. But that doesn't maximise profits for MS, so no wonder they're phasing out their one time purchase applications so that you have to pay for them over and over and over! 

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