Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 4

Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

So I have been trying to no avail to change my avatar (Personal Icon) on Rogers Yahoo Mail, so that my photo shows up when I email people.

 

I have tried with multiple browsers (Safari, Firefox, Chrome) and multiple OS's (Mac, Ubuntu).

 

It takes me to a page that says "Server not found."

 

I'm not sure what the problem is.

 

 

 

***Edited Labels***

Solved! Go to Solution.
Moderator
Moderator
Posts: 850

Re: Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

Hi @boognish,

 

Welcome to the Community!

 

As of January 2015 Yahoo Profile has been removed, since then users are not able to edit the profile picture, nickname, gender, or date of birth from within the account settings.  You can find more information regarding the changes on the Yahoo Help Community.

 

 

RogersZia

I've Been Here Awhile
Posts: 2

Re: Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

This really doesn't help. So we are stuck with old profile photos and alias? There has to be a work around.
I've Been Around
Posts: 1

Re: Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

Realize this is an old reported issue - but I wanted to comment.

 

This needs to be rectified.

 

Not allowing users ( that pay you for the service) to edit their profile as they see fit  is a little heavy-handed, and  seriously makes me way to switch providers (for all my rogers services).

 

Every time I read my email, I have to look at a profile picture of a 16 year old boy....  (I'm 55).  IT might seem a minor issue to you, Rogers, but this is annoying.

 

 

I've Been Around
Posts: 1

Re: Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

Yes, this is very bad.

 

 

Resident Expert
Resident Expert
Posts: 13,921

Re: Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

I agree that its something that should be allowed to do.

But you would need to direct this at Yahoo.
Rogers is just using the Yahoo interface for their webmail, etc.

Its Yahoo's choice to remove this.. rogers does not have much control with it. 😞



I've Been Around
Posts: 1

Re: Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

Rogers is offering a Yahoo account therefore we are paying Rogers for Yahoo which offers free accounts. Why do we pay Rofers for email they cannot fix. 

Highlighted
Resident Expert
Resident Expert
Posts: 13,921

Re: Can't change Personal Icon in Rogers Yahoo Mail, tried with multiple browsers and OS's

No, you don't pay rogers for a yahoo account.
You pay rogers for a ROGERS email account.
Its just accessible, through a Yahoo Portal.

When/if (and I hope they do break away from yahoo), the email would still be accessible.