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5ghz wifi signal keeps dropping

nagasur
I Plan to Stick Around

My 5ghz wifi signal keeps dropping several times per hour and does not resolve when I reset my modem. Is there anyway to resolve this issue?

 

***Edited Lables***

4 REPLIES 4

Re: 5ghz wifi signal keeps dropping

RogersRahul
Moderator
Moderator

Hello @nagasur,

 

Thank you for your post and welcome to the Rogers Community Forums!

 

I know how important it is to have a consistent connection. We'd be happy to check the status of your connection. I just have a few questions to help pinpoint the issue:

 

- Do you recall when this issue first began? Were any changes made to your equipment or setup?
- Do you notice issues mostly during a specific time of day or is it random?
- Is the issue happening on all the devices in the house?
- The regular 2.4G connection is working fine?

 

 

We look forward to hearing from you.

 

RogersRahul

Re: 5ghz wifi signal keeps dropping

nagasur
I Plan to Stick Around

- Do you recall when this issue first began? Since the last 3 months. No changes to equipment or setup.
- Do you notice issues mostly during a specific time of day or is it random? Randomly/All Day
- Is the issue happening on all the devices in the house? Yes. Not on ethernet.
- The regular 2.4G connection is working fine? Yes

Re: 5ghz wifi signal keeps dropping

Good day @nagasur,


Thank you for sharing the above information with us. We have already responded to your private message and hopefully your issue has been resolved.


 

Cheers,

RogersRahul
 

Re: 5ghz wifi signal keeps dropping

nagasur
I Plan to Stick Around

It's occuring again!

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