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I've Been Here Awhile
Posts: 2

Netflix

My Netflix won’t load with ignite - I have reset Netflix thru the help screen and still won’t load

 

 

 

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Moderator
Moderator
Posts: 405

Re: Netflix

Hey @Jjwatson15!

 

Welcome to the community!

 

Sorry to hear you're having an issue with your Netflix app on the IgniteTV set top box. Can you provide us with a bit more information? Or a screenshot of what you're seeing? Is it happening on one or more boxes? Have you tried rebooting the box?

 

Thanks!

 

@RogersAndy

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I've Been Here Awhile
Posts: 2

Re: Netflix

Just ignores my request - no error code just goes right back to menu
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Resident Expert
Resident Expert
Posts: 1,124

Re: Netflix


@Jjwatson15 wrote:
Just ignores my request - no error code just goes right back to menu

Try rebooting your Ignite modem by power-cycling it.  A few days ago, I had a problem where I lost IPv6 network connectivity and this also broke the Netflix app.  After resetting the modem, you might also need to power-cycle your set-top boxes to get them to reconnect to Wi-Fi.