04-11-2020
11:33 PM
- last edited on
04-12-2020
09:24 PM
by
RogersZia
My Netflix won’t load with ignite - I have reset Netflix thru the help screen and still won’t load
***Edited Labels***
Solved! Solved! Go to Solution.
11-19-2020 09:41 AM
Was no error, asked to open Netflix just got nothing at all, paused for a moment had 3 dots then back to my program already in process watching, I reset it in help still didn't work, so I reset the entire TV and it worked after that.
04-12-2020 12:05 AM
Hey @Jjwatson15!
Welcome to the community!
Sorry to hear you're having an issue with your Netflix app on the IgniteTV set top box. Can you provide us with a bit more information? Or a screenshot of what you're seeing? Is it happening on one or more boxes? Have you tried rebooting the box?
Thanks!
04-12-2020 12:20 AM
04-12-2020 09:16 PM
@Jjwatson15 wrote:
Just ignores my request - no error code just goes right back to menu
Try rebooting your Ignite modem by power-cycling it. A few days ago, I had a problem where I lost IPv6 network connectivity and this also broke the Netflix app. After resetting the modem, you might also need to power-cycle your set-top boxes to get them to reconnect to Wi-Fi.
10-17-2020 08:19 PM
11-18-2020 08:34 PM
Same worked fine until today....... very annoying ! guess back to my firestick I go
11-18-2020 08:43 PM
@sgaginer Just tested and Netflix is working fine for me on the Ignite TV boxes. What error are you seeing on your screen?
11-19-2020 09:41 AM
Was no error, asked to open Netflix just got nothing at all, paused for a moment had 3 dots then back to my program already in process watching, I reset it in help still didn't work, so I reset the entire TV and it worked after that.