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Jjwatson15
I've Been Here Awhile
Posts: 2

Netflix

My Netflix won’t load with ignite - I have reset Netflix thru the help screen and still won’t load

 

 

 

***Edited Labels***

RogersAndy
Moderator
Moderator
Posts: 556

Re: Netflix

Hey @Jjwatson15!

 

Welcome to the community!

 

Sorry to hear you're having an issue with your Netflix app on the IgniteTV set top box. Can you provide us with a bit more information? Or a screenshot of what you're seeing? Is it happening on one or more boxes? Have you tried rebooting the box?

 

Thanks!

 

@RogersAndy

Jjwatson15
I've Been Here Awhile
Posts: 2

Re: Netflix

Just ignores my request - no error code just goes right back to menu
-G-
Resident Expert
Resident Expert
Posts: 1,877

Re: Netflix


@Jjwatson15 wrote:
Just ignores my request - no error code just goes right back to menu

Try rebooting your Ignite modem by power-cycling it.  A few days ago, I had a problem where I lost IPv6 network connectivity and this also broke the Netflix app.  After resetting the modem, you might also need to power-cycle your set-top boxes to get them to reconnect to Wi-Fi.



MaijaP
I've Been Around
Posts: 1

Re: Netflix

Me too!!!
sgaginer
I'm Here A Lot
Posts: 7

Re: Netflix

Same worked fine until today....... very annoying !  guess back to my firestick I go  

-G-
Resident Expert
Resident Expert
Posts: 1,877

Re: Netflix

@sgaginer  Just tested and Netflix is working fine for me on the Ignite TV boxes.  What error are you seeing on your screen?



sgaginer
I'm Here A Lot
Posts: 7

Re: Netflix

Was no error, asked to open Netflix just got nothing at all, paused for a moment had 3 dots then back to my program already in process watching, I reset it in help still didn't work, so I reset the entire TV and it worked after that.