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Netflix

Jjwatson15
I've Been Here Awhile

My Netflix won’t load with ignite - I have reset Netflix thru the help screen and still won’t load

 

 

 

***Edited Labels***

7 REPLIES 7

Re: Netflix

RogersAndy
Retired Moderator
Retired Moderator

Hey @Jjwatson15!

 

Welcome to the community!

 

Sorry to hear you're having an issue with your Netflix app on the IgniteTV set top box. Can you provide us with a bit more information? Or a screenshot of what you're seeing? Is it happening on one or more boxes? Have you tried rebooting the box?

 

Thanks!

 

@RogersAndy

Re: Netflix

Jjwatson15
I've Been Here Awhile
Just ignores my request - no error code just goes right back to menu

Re: Netflix

-G-
Resident Expert
Resident Expert

@Jjwatson15 wrote:
Just ignores my request - no error code just goes right back to menu

Try rebooting your Ignite modem by power-cycling it.  A few days ago, I had a problem where I lost IPv6 network connectivity and this also broke the Netflix app.  After resetting the modem, you might also need to power-cycle your set-top boxes to get them to reconnect to Wi-Fi.

Re: Netflix

Me too!!!

Re: Netflix

Same worked fine until today....... very annoying !  guess back to my firestick I go  

Re: Netflix

-G-
Resident Expert
Resident Expert

@sgaginer  Just tested and Netflix is working fine for me on the Ignite TV boxes.  What error are you seeing on your screen?

Re: Netflix

sgaginer
I'm Here A Lot

Was no error, asked to open Netflix just got nothing at all, paused for a moment had 3 dots then back to my program already in process watching, I reset it in help still didn't work, so I reset the entire TV and it worked after that.

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