Ignite TV - Freezes and blacks out

[kthorbartlett]

Why am I paying monthly fees for ignite tv when it only works for 10 minutes at a time before it freezes and blacks out? I’ve unplugged and plugged EVERYTHING, tv box, tv. I don’t know how many times I’ve restarted gateway. The internet works fine on the computer and my iPad but we’ve stopped trying to watch the tv. This has been going on for days. Every once in a while it will actually work FOR A WHOLE DAY….but that’s becoming the exception. I’ve noticed that there are several posts like mine…maybe it’s time to switch to Bell.

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[RogersJo]

Greetings @kthorbartlett 😊

We're saddened to hear about the technical issues you're experiencing with your Ignite TV. I know how imperative it is to ensure you stay connected and we'd be sad to see you go!

Has the issue been resolved since you last posted?

Have you had the chance to connect with us to complete some troubleshooting steps?

If the issue persists, please send us a private message @CommunityHelps for assistance.

For the steps to follow on how to send us a PM, Check out this blog!

Regards,

RogersJo