How to Connect STB to new SSID?

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-G-
Resident Expert
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Posts: 1,749

Re: How to Connect STB to new SSID?


@ColdGranite wrote:

When I do that "Rogers-3 seconds , down, down, 2" thing,  I get diagnostics that tell me that my tv box is:

Hardware version 0.1

software: 4.4.0.9

created date:  Oct 8, 2020  ( it was installed here Nov 18)

.. so it might be a newer revision.


I have the same hardware/software version.

 

By the way, in most (all?) cases, you can also press and hold the Rogers (Menu) button instead of Exit when entering magic codes so, try this: Press and hold the Rogers button for three seconds, then key in "Down Down 9 4 3 4"

 

But now you brought up another question:  RF mode or IR mode???  It is my understanding that the XR15 puts out BOTH.... IR and RF at the same time for all key presses.  Is that correct?


As far as I know, the remote only sends codes using RF to the set-top box.  It issues IR codes to other devices (TV/receiver) that it controls but apparently also sends RF to your set-top box as well.  (Press the Volume Up button.  That should only send IR to your TV, but it will also wake up your set-top box.)  If the XR15 is unpaired, it only sends IR codes.



ColdGranite
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Posts: 160

Re: How to Connect STB to new SSID?


@-G- wrote:


By the way, in most (all?) cases, you can also press and hold the Rogers (Menu) button instead of Exit when entering magic codes so, try this: Press and hold the Rogers button for three seconds, then key in "Down Down 9 4 3 4"

 


Yes, somewhere along the line, I learned that.   But it made no difference.  still doesn't work.... 

 

BUT... it NO LONGER MATTERS!

I got done what I needed:

If you go "Rogers(3-sec) ,down, down, 4", you get a diagnostic page which has a "hold 'OK' for 5 seconds to reboot".  ( I don't know if this is any different from just cycling the power, but anyway...)

After the reboot, it took a long time trying to find my network, probably 5 minutes... It gave up and then gives me the opportunity to enter new network parameters: SSID and Password.  And away it went, works great.

 

The key is not to give up while it is "connecting to your entertainment experience", trying to find the network.

It took  a really long time before it finally gave up and asked.

Thanks again for all your help...

SS76
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Posts: 9

Re: How to Connect STB to new SSID?

Ok, got a new router and bridged my Arris XB6 to it. I successfully connected my boxes to the new SSID I created and the signal is excellent. Challenge is, when my router reboots at night to ensure its always optimized, my ignite tv box fails to reconnect, just simply says to wait as it tries to reconnect. The only way to get past this is to manually reconnect the box to the WiFi with the exit down down 9434 method.

I suspect that the box is looking for the old SSID but not sure otherwise.

How do I get the box to reconnect to the new SSID I set up automatically? Oddly enough, if I reset the actual ignite box, it automatically connected to the new SSID no problem. I should add that all my other devices reconnected with no issues.
-G-
Resident Expert
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Posts: 1,749

Re: How to Connect STB to new SSID?

@SS76  I have definitely seen this before, where the set-top boxes do not reconnect when the WiFi network resets.  I think that something in the XB6 facilitates the set-top box's automatic reconnection but this would not work if the external WiFi network was using a different WiFi SSID/passphrase than the one that had been configured in the XB6 prior to disabling WiFi.

 

In my case, I was using an external mesh network and restarting the mesh would cause the set-top boxes to drop off.  However, all that I had to do was power-cycle the set-top boxes after the WiFi mesh had restarted and they would all reconnect.  I didn't have to go through the "9484" procedure.



SS76
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Posts: 9

Re: How to Connect STB to new SSID?

I will try the power cycle, and will Google on how to do that exactly, but perhaps if that doesn't work, based on what you said the answer is just rename the Wi-Fi network to the same that I had previously with the same password?
-G-
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Posts: 1,749

Re: How to Connect STB to new SSID?


@SS76 wrote:
I will try the power cycle, and will Google on how to do that exactly

By power cycling, I just mean restarting the set-top box by pulling the power plug, then plugging it back in again.

 

but perhaps if that doesn't work, based on what you said the answer is just rename the Wi-Fi network to the same that I had previously with the same password?

That's a bit of a guess on my part.  I know that the XB6 can facilitate the re-connection, and people do not seem to be reporting problems with their set-top boxes dropping off the network when their XB6 gateways restart.

 

I also know that I had the same problem as you did with my own Wi-Fi solution, when it used a different SSID from what had been configured in the XB6.

 

I now have the same SSID configured on my Wi-Fi Access Point as what I had configured in the XB6.  I did that primarily to make it easier to reconnect my set-top boxes to the XB6, if I should ever need to fall back to a Rogers-supported configuration.  (Disable the Wi-Fi SSID on my gear, re-enable the Private WiFi network on the XB6, reboot the set-top boxes.)  However, I can't remember the last time that I ever had to reconnect my set-top boxes to Wi-Fi.  I don't know for sure whether having a common SSID configured (even though it is usually inactive on the XB6) played a part, but it may have.



ColdGranite
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Posts: 160

Re: How to Connect STB to new SSID?


SS76
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Posts: 9

Re: How to Connect STB to new SSID?

Okay giving this a try because the power cycle didn't work.
-G-
Resident Expert
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Posts: 1,749

Re: How to Connect STB to new SSID?

@ColdGranite  Okay, but those diagnostic screens are there for troubleshooting; they are not meant to be used by "normal" users on a regular basis.  There is almost always a simpler, more user-friendly way for users to reset their equipment back to an operational state.



-G-
Resident Expert
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Posts: 1,749

Re: How to Connect STB to new SSID?


@SS76 wrote:
Okay giving this a try because the power cycle didn't work.

Hopefully, we can help get you into a configuration where power-cycling your boxes is the most extreme thing that you will ever need to do to get your boxes back into a working state.