Global TV app, channels not available

[dave2552]

I have the rogers ignite premier package.

I got the Global TV app to watch on demand shows on the History Channel.

But when I sign in using my rogers credentials, it says "based on my tv package, I have access to global and global news only".

Why is this? Because the global tv app says this:

Watch Global, HGTV, Food Network, Slice, History, W Network, Showcase, National Geographic, Adult Swim and 24/7 Global News LIVE or on Demand.

Access to each networkʼs library is completely free with a cable subscription to the channel(s)

*Added Labels*

[dave2552]

To follow on, within the global tv app, all the channels, except for global and global news, say "subscribe to watch".

However, I get all these channels with my tv premier package. So, why can't I watch shows from these channels through this app?

[RogersMoin · Accepted solution]

Hello, @dave2552.

Welcome to our Community, and thank you for your post!

Limited access to the Global TV app is disappointing; it seems the app can't see your subscription. Is your Ignite TV account linked to your MyRogers profile?

Do you have the same issue with Global TV online (web version)?

You can sign into MyRogers online at rogers.com/myrogers and Unlink/Link your account. From the Settings/Linked Accounts menu, document your account number and Unlink the account. Link your account back. Please wait about half an hour after linking your account and sign out/ sign in to Glocal TV app to see if you have access to all the channels.

Please keep us posted.

Cheers,
RogersMoin
 

[dave2552]

Thanks, this has worked to show all the channels.

However, for some reason, all the on demand shows are low resolution and not HD on my smart TV. The live channels seem to be fine.

But the on demand shows are HD on my laptop. Just not the TV. They are terrible quality.

Any idea why this could be happening?

[-G-]

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@dave2552 wrote:
Thanks, this has worked to show all the channels.

However, for some reason, all the on demand shows are low resolution and not HD on my smart TV. The live channels seem to be fine.

But the on demand shows are HD on my laptop. Just not the TV. They are terrible quality.

Any idea why this could be happening?

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These sorts of issues are usually DRM-related.