I have tried other apps as well as CNN Go on all other platforms. On the Apple TV 4K CNN Go is not authenticating.
We appreciate you trying the suggested troubleshooting steps and getting back to us with the additional info. 🙂
As it does seem to be specific to using the CNN GO app with an Apple TV, let's try to get some tickets submitted so the matter can be further investigated on the back end.
Thank you kindly!
I just ran into this issue today - very frustrating. The CNN Go app was working fine until today, when I had to re-start my Apple TV 4K. No luck re-activating the app after that. I also tried uninstalling / re-installing the app, without luck.
I can also confirm that all other apps (CTV, Global, etc) that require activation are working fine.
Look forward to this being fixed.
Exact same problem. CNNGo working on all other platforms and all other apps that require Rogers authentication working properly. Appears that Rogers authentication is not reaching CNN/AppleTV.
Is anyone at Rogers working on this issue? We are having the same issue as outlined in this form. Can someone from Rogers post an update please?
Welcome to the Rogers Community Forums to you all! 🙂
We appreciate you bringing this matter to our attention. We'll need to gather your info in order to escalate this matter for further investigation.
As per RogersLaura in Post 12 of this thread, please send us a private message so we can get the process started for you.