cancel
Showing results for 
Search instead for 
Did you mean: 

home phone not working

pennye
I Plan to Stick Around

our Ignite home phone stopped working.  Restarting modem didn't help.

 

 

 

 

***Added Labels***

5 REPLIES 5

Re: home phone not working

-G-
Resident Expert
Resident Expert

@pennye wrote:

our Ignite home phone stopped working.  Restarting modem didn't help.


Okay, so calling tech support is not an option.

 

Do you have a basic corded telephone that you can connect directly to the "Tel 1" port on the Ignite gateway for testing?



Re: home phone not working

pennye
I Plan to Stick Around

tried that.  still didn't work.

Re: home phone not working

-G-
Resident Expert
Resident Expert

@pennye wrote:

tried that.  still didn't work.


In that case, contact @CommunityHelps  by sending them a private message.  They will ask you to fill out a form with personal information to authenticate you.  Once you do that, they can then investigate further and assist you in troubleshooting the issue.

 

FYI, here is a link to the self-install instructions so that you can double-check your setup: https://www.rogers.com/customer/support/article/how-to-setup-ignite-home-phone

 

Also, FYI, only the "Tel 1" jack is active on the Ignite gateway, and most of the problems that folks usually run into occur when they (incorrectly) try to connect the modem to their in-home telephone wiring.

 

Best of luck with getting this resolved.  Hopefully it will turn out to be a simple issue.



Re: home phone not working

pennye
I Plan to Stick Around

thanks.  I did send @CommunityHelps a PM...waiting for a reply

Re: home phone not working

pennye
I Plan to Stick Around

The problem miraculously fixed itself!!!