tried that. still didn't work.
In that case, contact @CommunityHelps by sending them a private message. They will ask you to fill out a form with personal information to authenticate you. Once you do that, they can then investigate further and assist you in troubleshooting the issue.
FYI, here is a link to the self-install instructions so that you can double-check your setup: https://www.rogers.com/customer/support/article/how-to-setup-ignite-home-phone
Also, FYI, only the "Tel 1" jack is active on the Ignite gateway, and most of the problems that folks usually run into occur when they (incorrectly) try to connect the modem to their in-home telephone wiring.
Best of luck with getting this resolved. Hopefully it will turn out to be a simple issue.