10-04-2021 02:35 PM - last edited on 10-04-2021 03:21 PM by RogersMaude
our Ignite home phone stopped working. Restarting modem didn't help.
***Added Labels***
10-04-2021 02:40 PM
@pennye wrote:
our Ignite home phone stopped working. Restarting modem didn't help.
Okay, so calling tech support is not an option.
Do you have a basic corded telephone that you can connect directly to the "Tel 1" port on the Ignite gateway for testing?
10-04-2021 02:41 PM
tried that. still didn't work.
10-04-2021 02:50 PM - edited 10-04-2021 03:08 PM
@pennye wrote:
tried that. still didn't work.
In that case, contact @CommunityHelps by sending them a private message. They will ask you to fill out a form with personal information to authenticate you. Once you do that, they can then investigate further and assist you in troubleshooting the issue.
FYI, here is a link to the self-install instructions so that you can double-check your setup: https://www.rogers.com/customer/support/article/how-to-setup-ignite-home-phone
Also, FYI, only the "Tel 1" jack is active on the Ignite gateway, and most of the problems that folks usually run into occur when they (incorrectly) try to connect the modem to their in-home telephone wiring.
Best of luck with getting this resolved. Hopefully it will turn out to be a simple issue.
10-04-2021 02:53 PM
thanks. I did send @CommunityHelps a PM...waiting for a reply
10-04-2021 03:04 PM
The problem miraculously fixed itself!!!