Rogers Ignite - Configuring Answering Machine & Fax

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I'm Here A Lot
Posts: 7

Rogers Ignite - Configuring Answering Machine & Fax

Previously, with the standard Rogers home phone I had my physical answering machine (plugged into a wall jack) pick up on 3 rings.  If someone wanted to send me a fax, my fax machine (plugged into a different wall outlet, using the same phone number) detected the fax noise when either I or my answering machine picked up the call.  Everything worked fine.

 

I recently switched to an Ignite modem with Rogers home phone and now neither my answering machine nor fax picks up calls.  When I call my home phone, it just goes to Rogers voice-mail if I don't answer, which I have not set up.  What I would like to achieve is to have the same functionality as before, having both: (1) voice-mail or answering machine and (2) also having the ability for my fax to pick up fax calls if someone sends me a fax. 

 

On the modem, I have my phone plugged into TEL1 and TEL2 is empty.  Does anyone know what sort of configuration of plugging the answering machine/fax into TEL1/TEL2 (with splitter, which I would have to buy) will work for want I want to achieve or am I out of luck?  

 

 

 

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Resident Expert
Resident Expert
Posts: 2,766

Re: Rogers Ignite - Configuring Answering Machine & Fax

Hi Buckoo,
Maybe call them to see if the built in voicemail can be disabled? I presume this is possible since other companies can disable or exclude this feature. Let us know what happens



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I'm Here A Lot
Posts: 7

Re: Rogers Ignite - Configuring Answering Machine & Fax

I don't think it is the existence of the Rogers voice-mail that is the problem, as it only picks up after 5 rings and I think it was always there in some form, even before the switch to Ignite.

 

Rather, my problem is that I used to have several wall jacks I could plug the answering machine & fax into, both of which would "pick up the call" as appropriate.  Now I only have TEL1/TEL2 slots on the modem. 

 

Since the answering machine used to pick up the call after 3 rings, it functioned the same as me answering the phone as far as the fax machine was concerned.