Trying to get a hold of management

[Adelfia59]

My grandparents phone is not working. I got ignite tv because the old telephone modem. Now they can't even call 911.

This is my 3rd time using Sharing a Concern. No luck. What happens if someone is wrong with my grandparents. This is not good Rogers. Really sad.

Can someone call me or otherwise I'm going to the media.

***Edited Labels***

[RogersZia]

Good evening @Adelfia59,

Welcome to the Rogers Community Forums!

I truly do understand the gravity of the situation. We'll try our best to get this issue resolved as soon as we can. 

Can you please answer the following questions:

• What happens when you try to dial 911 from your parents home phone? Do you hear a tone or dead air?
• Has this happened with any other phone numbers too?
• Are you aware if the service worked on your parents home phone previously?
• Have you had a chance to speak to our technical support team?

We are unable to call customers via this platform, please send us a private message @CommunityHelps so we can assist you further. You can learn about our private message system in this blog. 

RogersZia

[RogersMaude]

Good day @Adelfia59,

I'm just following up on your post from Tuesday since we have not heard from you.

Is the problem with your grandparents phone resolved, at this time?

Please don't hesitate to let us know if you still need our help. We want to make sure your services are back up and running as they should. 

Thanks!

RogersMaude