Rogers home phone land line - only get busy signal no dial tone when picking up receiver

[ledavids]

When I pick up the receiver, I'm not getting a dial tone, only a busy signal. What do I do to make a call?

***Edited Labels***

[57]

Do you have any other phones in the home?  Are they properly "hung up".  Unplug the phone line and plug it back in.  If it's a cordless phone, unplug the base station from the phone line and also from power.  Wait a minute and plug everything back in.

If you have one of the older style phone modems, unplug it for a minute and replug it so that it reboots.

If you have the newer IgniteTV gateway, do a restart of the system via the WiFi app.  This will also bring down the Internet and TV for 5-6 minutes.  Unplug/replug is also an option.

[ledavids]

Thanks for your reply. I've tried all these suggestions – nothing has worked.

[RogersMoin]

Hello, @ledavids.

I appreciate you trying all the suggested steps. Are you on the legacy system where you have a dedicated modem for your phone service?

We can investigate this no-dial tone issue for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers,

RogersMoin

[ledavids · Accepted solution]

I waited until the next day. The system corrected on its own. Thank you for your follow-up.

ledavids