Rogers Home and Away Online Manager (New Glitch)

[JohhnyRockets]

I decided to log into Rogers Home and Away Online Manager today to update and add a new number to our call block list. You can imagine my surprise when I looked at the "unwanted callers list" and noticed that for every single one of the 30 numbers we have added to our list that every single name was now gone. I had a list of 30 phone numbers with not a single name! So now I move on to my contact list. This is the list of numbers where you can program a special ring so that they are instantly recognized when the phone rings as an important caller. Guess what! Every single name was gone. Fortunately, for this list I was able to edit the list and add the names back. As for the unwanted callers, the only solution was to delete all 30 numbers and start over! You see, when I get an unwanted, unsolicted phone call, I Google the number to find out if it is a junk caller, and if so, I add it the list along with the name. Without the name, the list of numbers became redundant. 

Oh, and I am further reminded that when accessing Rogers Home and Away Online Manager that there is a link on that page to "Check Voicemail Online". I click on that link and what do you know, it takes me to a page that says: 

Secure Connection Failed An error occurred during a connection to onlinevoicemail.rogers.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)

Is there anything with Rogers that actually works correctly anymore? 

***Edited Labels***

[RogersMoin]

Hello, @JohhnyRockets

Thank you for reporting the glitch. I'm assuming you were using Internet Explorer  to log in to Online Manager, sometimes the name list may not populate. However, if you log back in again it may appear. I understand the inconvenience and I appreciate your patience.

@Community - anybody else has experienced the same glitch?

Regards,

RogersMoin

[JohhnyRockets]

@RogersMoin

Thanks for your reply. Nope - I used Chrome to log in. I also logged out and went back in but all of the names on both the blocked caller list and the contacts list were completely gone. Of course, there still seems to be no way to access the Online Voicemail using either Chrome or Firefox!

I too would be curious to see if anyone else has experienced the same glitch!

[Mediaman]

What is the URL to get voice messages?? I used to go to https://onlinevoicemail.rogers.com/webvi/ but it no longer seems to work.

[JohhnyRockets]

Nope - the link no longer works when using Chrome or Firefox! Rogers said they were working on a fix but given how many other issues that Rogers has to fix such as Navigatr, MyRogers issues, GCL and Shomi issues, and modem issues I think this one is not very high on their priority list! There is a more detailed thread over here: 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HomePhone/highlight/true/page/1/...

[TechLady]

I see this hasn't been fixed and here it is several months later. 

How can this issue be escalated so that it works. There's no point in having Rogers Home Phone (for me anyway) as this was the biggest benefit. I have forwarded all home phone calls to my VOIP service - which I can access online. 

[peterfranklee]

I have addressed your issues and mine regarding Home & Away Online Manager via several emails including a letter to the President without much success. I have created a second letter to the President attaching copy of the first to indicate exactly all you have said is the absolute truth. What's even worse is that I keep getting message the system is very busy, please try again later. I get the same message at numerous times of the day or night including at 02:00:00 AM in the morning. How can any of this be acceptable. Are there no penalties for

programming shortsightedness?  Your dropping the name issue I have had at least two times before but no one obligated to resolve the issues as I do not get a response.

[RogersTony]

Hello, @peterfranklee

We appreciate you posting your concern in our Community!

I can see how important it is to get the Home & Away Online Manager working properly for you. The thread you have posted in is several years old, can you describe what issues you are experiencing so the Community can better assist you?

We certainly want to help you find a solution to these issues and look forward to your response.

RogersTony

[peterfranklee]

Having read comments regarding issues with the Home & Away Online Manager previously, I should indicate I have tried this process with Google Chrome (latest version), Opera Browser (latest version) but have not attempted with Microsoft Edge yet. Rogers Ignite TV,  Ignite Internet, Ignite Home Phone, 2 Cellular phones

(prepaid) as we are old (79) installed on September 25, 2020. Previously with Bell Fibe and Bell Home Phone.

Home & Away Online Manager

Signed in with username and password, My Rogers Menu presented, selected Home Phone  (arrow right), Usage and Services presented, Select Manage Your Home Phone, Configure Current Features (arrow right) Home & Away Online Manager, Quick Status (red box right)  Forwarding OFF, Privacy OFF.

Select Privacy (right side) to turn on, get message This page cannot be found on Home & Away menu 404 Error. Back to Menu, left click Contacts, nothing happens, left click Privacy , nothing happens, Ring Settings, nothing happens.

Went back to My Rogers Menu, Select Home Phone, Select Configure Your Current Features, got Hame & Away Online Manager with red box to right with Forwarding OFF, Privacy ON (yippee). Left click Contacts, names and numbers finally displayed. Attempt to add existing Name/Number to Privacy List and Unique Ring List (select box to right), Select Privacy List, Unique Ring List, select Edit or select Save Changes, get message Internal Server error, server encountered internal error or misconfiguration and am unable to complete request. Reference #3 ce8d93f.1584207988.41970134.  Arrow back, retried Save Changes again, get my favorite message, We are currently experiencing high levels of traffic, please try again.

Attempted Unique Ring Settings, Manage Friends & Family Unique  Ring List, selected View Friends & Family List, names and numbers presented, selected one name/number (left), Selected Edit, My Current Ring Settings INACTIVE for the specific name/number, selected Save Changes,  get message We are currently experiencing, yada, yada, yada today on March 14, 2020 at 02:00:00 PM. Tried same process by requesting all seven names on list, get same We are currently experiencing... message. I get this message several dozen times, at day time, night time, even at 02:00:00 AM in the morning!

In conclusion, my apologies for detailing exactly what I did and what I see on the screen but I wanted to be as specific as I could that this menu does not work consistently at any time. It took me three weeks , several hours per day to key my family names and numbers.  My hope is someone with more expertise can pick up this issue. I have written one letter to the president about 2 months ago and created a second letter which I will mail this week. There has been no replies.  Thanking you in advance.

[thyme4us]

I am a recent Rogers customer (late Oct 2020) and have not been able to access the Home and Away Online Manager for my home phone since we signed up.  I've been in touch with Tech Support and have had two cases opened. 

I was getting the 404 error in the beginning, but the they just removed my access to the Online Manager so now I just get that I am unsubscribed.

After checking on the latest status of my open case, I was informed that this is an issue impacting multiple customers and I will receive a text when it is resolved.

It is disconcerting to see that this issue has been ongoing for a long time. 

[Biollw]

All of a sudden when I try to access my Ignite Phone Home & Away Online Manager it says I am not subscribed. And I can not access my voice mail online settings.

Why would that be?

Thnx

Bill

[thyme4us]

Same issue. I was getting the 404 file not found message when trying to log into the Online Manager. After reporting it and having two case files opened, it now says I am not subscribed. Still no solution from Rogers.

[peterfranklee]

After having painfully detailed every aspect of the issues with Home and Away Manager in my original message in the Rogers Community Forum and subsequent letter to the President without response, I tried several different methods to get this awful application to work including using Google Chrome, Microsoft Edge, Firefox with same results.

The last two support technicians I talked with and I asked whether I could request Rogers to disable or cancel The Home Phone Manager  option, they replied it could not be done. Since there is no fix for these issues and I cannot access the Manager without getting the Error 404 message, I asked support if I could cancel my Home Phone Account as long as I don't lose my phone number, wait 24 hours and then I request a new Home Phone Account with a different account number than previous and without activating the Home and Away Manager so that no more calls will be blocked. Of course the technician indicated this was above her level of expertise and she would be escalating my existing incident log to her Manager. And I thought I had done that by going directly to the President in writing, so what would be accomplished by escalating? There seems to be no one capable of trouble-shooting

issues with the Home and Away Manager. After having retired from the support environment in 2004 after 24 years,

I wondered whoever at Rogers bigwigs negotiated the Home and Away application with the application creator without serious penalties regarding technical support. Since my two previous calls to rogers support where I am on the phone for a couple hours each time, no one has responded. The Canadian saying, same old, same old.

Peter Frank Lee

[57]

I'm on Legacy Digital Cable with Home Phone & Internet and, as a test, I just tried to get to my Online Manager, but got the following message:

"Online Manager is currently unavailable.  Please try again later or call 1-888-ROGERS1 (1-888-764-3771) for support."

If you're having difficulty with Rogers websites, error messages, etc, please check the following post for tips on how to get things working.

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/46...

[thyme4us]

I had a great call from a Rogers Tech. He said the problem is expected to fixed in two weeks. He was very helpful with other items while I had him on the phone.

[mike881881881]

Why is this function never working?!

I am trying to configure my Privacy Settings and all I get is: "This page cannot be found - 404 Error"

Seriously? Doesn't ANYONE at Rogers check this daily?

[RogersMoin]

Hello, @mike881881881.

Thank you for posting your concern; it's disappointing that the Privacy Settings is not working for you. I checked the recently reported incidents, and I couldn't find any reports about the Privacy Settings feature's failure. 

We'd need more details to figure out a solution. Please answer the following:

• On which device are you trying to access the Home & Away Online Manager? Like a desktop/laptop/tablet, etc.
• Have you tried a different browser or incognito?
• Can you access other tabs, like Forwarding, Ring Settings in Online Manager?

Sometimes a browser add-on/extension, like a popup blocker, can block certain components, resulting in such errors. 

Community: Can somebody try accessing Privacy Settings and replicate the issue reported by OP?

Cheers,

RogersMoin

[mike881881881]

I have tried everything you suggested and nothing works.

None of the options open successfully. In each case, I get the attached message.

[peterfranklee]

Not happy to dis-appoint you but my remedy of the issues with the Home & Away Manager after escalation to Rogers CEO and several months of different attempts without resolution with Rogers experts with this product, we came to an

agreement to totally turn of all functionality of the Home & Away Manager. It seems that particular program need to be re-written because of the flaws. I am now back to allowing all calls from anyone out there including all the foreign

numbers with their scams. If the Home & Away Manager lived up to expectations, I should have been able to create

contacts, Privacy, Unique Ring features with all my medical specialists, Hospital, Son, Banking, Family members in the list and block out everyone else. It worked initially for about a couple weeks.

And I did try using Chrome, Microsoft Edge, Opera, Firefox, same old, same old. The very last two technicians were

excellent and I should know as I retired from the support business after 24 years. I guess we will have to wait and see if these issues can be corrected permanently as the idea was excellent.

Regards

Peter Frank Lee

[RogersRahul]

Good day @ mike881881881,

Thanks for sharing that information with us.
 

At this point, we need to open an investigation with our network team to look into this for you.

Please send a private message to @CommunityHelps so we can get started on this. Not familiar with our private messaging system? No worries, click here.

We look forward to hearing from you.

RogersRahul

[Chrissi10]

same problem here with me. Try to block a number and it's not working. Waisting time with the chat and still not working. So frustrating.