Ignite Home Phone Not Working

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
I've Been Around
Posts: 1

Ignite Home Phone Not Working

Why is my home phone not working?



***Edited Labels***

Resident Expert
Resident Expert
Posts: 2,366

Re: Ignite Home Phone Not Working

@Mmm19  Welcome to the Community.  Which jack are you connecting to on the Ignite gateway?  Only the "Tel 1" jack is active.  Do you have a simple old-fashioned corded telephone that you can connect directly to the Ignite gateway to test with?  If you do not get a dial tone, try restarting your Ignite gateway by power-cycling it.


For more information on the installation procedure for Ignite Home Phone, go to: https://www.rogers.com/customer/support/article/how-to-setup-ignite-home-phone


If you still cannot get a dial tone, ask the @CommunityHelps  team to investigate by sending them a private message.


Best of luck with your troubleshooting and in getting this issue resolved quickly.