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Unable to Hear Callers but They Hear Me

T1221
I've been here awhile

From one day to the next I don’t hear the callers voice but they can hear me talk. I tried a different phone but it’s still the same problem. 
I tried all kinds of troubleshooting solutions but nothing works. I am stuck, help! 😭😭

 

 

 

***Edited Labels***

4 REPLIES 4

Re: Unable to Hear Callers but They Hear Me

-G-
Resident Expert
Resident Expert

@T1221  Which Home Phone service are you using, Ignite Home Phone, the (legacy) Rogers Home Phone (with its own dedicated/separate voice modem) or a 3rd-party VoIP service?  Do you hear total silence or are the voices at the other end just very faint?  Does the problem always occur or is it intermittent?

Re: Unable to Hear Callers but They Hear Me

T1221
I've been here awhile

I am using the Rogers home phone with the modem. I hear no voices at all, the problem is ongoing.

Re: Unable to Hear Callers but They Hear Me

-G-
Resident Expert
Resident Expert

@T1221 wrote:

I am using the Rogers home phone with the modem. I hear no voices at all, the problem is ongoing.


! would send a Private Message to @CommunityHelps  and ask them for assistance.

 

If you have tried other telephones/telephone cables/etc. and nothing else changed on your end, I would suspect that there is a problem with your Home Phone modem.  There could also be a problem with your modem's connection to the Rogers network as well.  If the problem was due to a back-end/networking issue, many people would be reporting issues with their service here, and Rogers would have likely also posted about such a service disruption as well.

 

I am not seeing any such issues with Ignite Home Phone.

Re: Unable to Hear Callers but They Hear Me

T1221
I've been here awhile

I fixed the issue.
I had to reset the modem, there is a little pin hole in the back, use a paper clip to hold the tiny button for about 3-5 seconds. All the green lights on the modem shout turn on again after the reset except the link button, 

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