@alioop70 Unfortunately your frustrations are from your lack of understanding of their products and hardware. The legacy service and modem is now obsolete and is being phased out over time. This could be years but it will happen. If your modem were to fail they might be able to replace it with a used one, but they would likely use that as an opportunity to switch to over to Ignite.
In summary, at some point you will have to go the Ignite route or switch providers. There is no mixing and matching possible.
@alioop70 I have a family member who would like to get Ignite Home Phone but is in a similar situation. I will be installing two Cat 5e Ethernet runs from the Ignite gateway location (on the main floor) to the electrical panel in the basement, with 8P8C jacks at each end. I will use one of those for telephone, patching one end into the Ignite gateway's telephone jack; the other end will get patched into the tip and ring inputs of the RJ-31x jack, that the alarm system connects to and that also serves as the connection point for the home's telephone jacks.
In plain English, basically I will be running a telephone extension cord from the modem location on the main floor back to the electrical panel, so that I can place the modem in the main living space but still connect the telephone service at the demarc by the electrical panel.
You could also run telephone cabling with RJ11 jacks at each end. Connect to Ignite gateway's telephone jack at one end. At the other end, disconnect the telephone line from the Rogers Phone modem and plug it into the other end of your extension cable.
@alioop70 where are you in the switch over process, still using the Hitron CODA-4582, or switched over to the XB7?
In the cases where a customer has an older alarm system which is connected to the house phone system, and which has to be the first device connected to the phone system, there are two alternatives for connecting the modem to the alarm system, assuming that there is a nearby telephone port:
1. Rewire the telephone cable that runs downstairs from that telephone port, that is to say, remove the two "in use" wires from the 66 block which is in the basement structured wiring cabinet, and connect those to wires to the input wires of the alarm system. The output of the alarm system would remain connected to the 66 block feed side.
In your particular case, you should have a telephone surface mount connector near the 66 block, which was connected to the previous Home Phone modem, assuming that the Home Phone modem has been removed. The Home Phone modem would have connected to that surface mount connector like this:
The alarm system wiring input (2 wires) would then be connected to that surface mount connector. The alarm system output (2 wires) would be connected to the left side of the 66 block. The house telephone cables would be connected to the right side of the 66 block.
Assuming that this is what you have in place, the easy solution, if a telephone port was available close to the modem, is to identify the particular cable on the right side of the 66 block, remove it from the 66 block and either install an RJ-11 jack, which would connect to the existing surface mount, or hardwire the 2 wires onto the correct contacts in the surface mount.
Identifying the correct wire pair on the 66 block is the hardest part of this.
2. Assuming that you have something like a Cat-5 ethernet cable in use for the telephone cable, only one wire pair of the 4 wire pairs is typically used for the telephone system. It would be possible to use one of the other pairs as a feed cable for the alarm system. That would require a wiring change at both ends. Upstairs, one pair would have to be identified, and used for installation of a telephone keystone. You would end up with two telephone ports on the wallplate, running on the same Cat-5e cable. One port for the phone in that location and one port to connect to teh modem's telephone port.
Downstairs, from that same cable, identify the same two wires and install an RJ-11 jack to connect to the surface mount connector, or, hard wire the two wires to the surface mount connector. Now, fwiw, this might be difficult if the original installation tech has done a neat job, leaving very little slack in the telephone cables where they connect to the 66 block.
So, this configuration would be unusual to say the least. I don't know if this would work as expected as you might run into cross-talk issues between the two wire pairs in that cable.
Do you have ethernet cabling in your home which could be used to connect to a wifi access point? Rogers uses pods which run over wifi, to extend the wifi coverage from the modem. Users have mixed success with those, but, it should be possible to run an access point at any location in the home where you have an ethernet port. That might make it possible to park the modem in the basement and still end up with reasonable wifi service, without relying on the pods, although the pods are supposed to provide good coverage (in theory).
Your frustration with the whole process of switching over is understandable. Personal opinion, Rogers has done a very poor job of detailing the nitty gritty details of switching from the Hitron modems to the XB6 and XB7. You're not the first customer to be caught out by this, and .... you probably won't be the last. While the theory is switching modems is simple, the reality is that homes are not built to accommodate Comcast's vision of how a home should support an XB6 or XB7, instead of the other way around.
Food for thought, contact your alarm system company and see if they have other alarm systems available which connect via cell phone for example. That would require switching the main alarm box, but, maybe they have a solution to the problem. You wouldn't be the first customer of theirs with this particular problem.
Does your home have any ethernet runs from the structured wiring cabinet in the basement to the upstairs rooms?
And, are there any telephone ports that are not in use that also happen to be located near a cable port, even if that means that the modem won't be in an ideal central location?
Is your basement finished, or unfinished? If its not finished, would it be possible to fish a couple of Cat-5e cables upstairs, from the basement structured wiring panel? I would actually run three cables. One for the modem feed to the basement alarm system, one to run back upstairs for the phone at that location and one for ethernet purposes to possible feed a gigabit switch in the basement which could then feed other ethernet runs for the home.
I apologize, little late to this. I just changed over from legacy cable to ignite (way too expensive compared to Ignite). Wish I had read about this first, I may have pushed harder to keep legacy and negotiate pricing. I also have a home alarm connected to phone and as soon as I disconnected the phone modem, the alarm stopped communicating with the monitoring station. I just changed ove4 this weekend so I hadn’t yet sent back my older Rogers hardware. We tried every which way to fix the issue with the home alarm (placed modem in basement near panel and connected directly to wall jack where phone modem used to plug in, worked fine, but the internet signal was very weak, tried setting up two routers, no luck). If keeping the phone modem solves my issue, why do I need to send it back? I continue to be a Rogers customer. Why does Rogers make things so complicated and not warn you about certain issues beforehand? So frustrated.
@amoreira How comfortable are you with installing a phone jack? You can do it for $30 worth of parts that you can find at any Home Depot. No special tools are required either; just a screwdriver, wire cutters, and a pocket knife to strip wires. If your modem is located on the first floor of your home, it's pretty straightforward.
You'll need a surface mount phone jack that you will install next to your electrical panel, telephone cable that you would run from your electrical panel (following the path of the coax cable) to the wall outlet where your modem is plugged in, and a coax/telephone wall plate that will replace your existing coax wall plate. You will basically be building a telephone extension cord.
The trickiest part is fishing the phone wire up through the wall, following the same path as your coax cable.
As for the connections, the telephone jacks at each end will have screw terminals for Green, Red (line 1) and Yellow, Black (line 2, optional). Connect each colour to the same colour at the other end. (If the bulk wire has Blue/Orange/Green pairs, here is how the colours match up.)
When you are done, connect your Ignite modem's telephone jack at one end, and connector for your old modem (that feeds your alarm system) at the other end.
With the instructions in my previous post, rather than connecting to the Green/Red screw terminals on the surface-mount phone jack, you could also wire directly to the Tip/Ring inputs of the RJ31X, replacing the wiring that previously connected to your old phone modem. However, the advantage of building that "extension cord", with phone jacks at each end, is that there is nothing to take apart and nothing to mess up. The parts are readily available, no special tools are required, and you can continue to use your existing wiring.
However, as @Pauly said, if any of this is beyond your comfort level, do yourself a HUGE favour and hire a qualified technician to wire the Ignite modem to your alarm system and in-home telephone wiring.