I now need to go through 2 different pop-ups instead of one to sign in (Chrome on a Mac Mini). The first pop-up has my username (which I have set to remember), the second pop-up has space for my password. I hope this extra step helps with login issues...?
@57 wrote:
I now need to go through 2 different pop-ups instead of one to sign in (Chrome on a Mac Mini). The first pop-up has my username (which I have set to remember), the second pop-up has space for my password. I hope this extra step helps with login issues...?
Looks like they are doing some A/B testing. Sometimes, the authentication dialog prompts for the username and password on a single panel, sometimes on separate ones.
Either way, it has been working well for me and I have been able to log into https://communityforums.rogers.com/ directly without having to log into MyRogers first. The only issue that I have seen with the separate username and password prompts is that some password managers cannot deal with it, and I need to enter my username manually.
... and now I jinxed it. Just had problems logging in for the first time in days. Had to log into MyRogers first before I was able to get logged into the Forums.
Also, for a few days now, I have not been receiving any email notifications for any Forum updates. They are not landing in my spam folder. I also tried resetting my notification preferences (disabling and re-enabling email notifications) without success.
Yeah, the forum performance can be really weird. I think it was a while back (perhaps a year or two) I wasn't getting e-mail notifications (when you were), but they are working fine for me - I got several this morning.
I didn't have any issues signing in just now, so I hope I haven't jinxed myself too... 😉 Signing in has not been a problem for me for a few days either. I've been clicking the reply button for any post and logging in that way. I also use the "all posts" link, but that one (below) is more likely to cause problems.
@57 wrote:
I now need to go through 2 different pop-ups instead of one to sign in (Chrome on a Mac Mini). The first pop-up has my username (which I have set to remember), the second pop-up has space for my password.
Lately, the forum has been skipping the first (username) pop-up and going directly to the password popup. (Proper handling of cookies I assume) I also haven't been having any login issues for at least a month. Let's hope I don't jinx it. Thanks Rogers.
@OLDYELLR wrote:
Since before the Rogers outage this summer, the only way I've been able to sign into Community Forums is by using Chrome Incognito. Then, as you first mentioned, it started needing twice as many clicks to sign in. It's still like that for me.
If you use Incognito, it bypasses cookies, so it will take you to the first popup which you will need to fill in, instead of it being filled in automatically (and skipped now) by the cookie. Some browsers may do a "quick fill" once you start typing.
I have found that if I click "Reply" on a post, I can almost always sign in. Signing in via MyRogers also usually works. I rarely now click on the blue icon at the top right of the screen to login, but that's the only place I occasionally run into issues. Mostly, the login has been working for me lately.
@57 wrote:
@OLDYELLR wrote:Since before the Rogers outage this summer, the only way I've been able to sign into Community Forums is by using Chrome Incognito. Then, as you first mentioned, it started needing twice as many clicks to sign in. It's still like that for me.
If you use Incognito, it bypasses cookies, so it will take you to the first popup which you will need to fill in, instead of it being filled in automatically (and skipped now) by the cookie. Some browsers may do a "quick fill" once you start typing.
Since before the outage the Forums has been expecting a username instead of my email address to sign in. Even after deleting all Rogers cookies. Only Chrome incognito works. This is what I see.
Hello, @OLDYELLR
Thank you for your post! We appreciate you providing your feedback on the login experience.
Are you noticing this issue on any other browsers or is it just Chrome? Can you test out another browser to see if the same issue is persistent?
We look forward to hearing back from you.
RogersTony
Hello again, @OLDYELLR
Thanks for those additional details. From what you've described it sounds like there is a possible cookies issue that is causing this especially if it is working via incognito mode. Do you have another internet browser that you have not used to access Rogers.com or the Community Forums in the past?
While it may be inconvenient, clearing all your cookies and cache should resolve this. If you are searching specifically for Rogers cookies there may be one that you are missing that is the cause of this issue.
Please let us know how it goes. If there are any other users in the community who are also affected by this issue please feel free to chime in.
RogersTony
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