Rogers Cable Burial Season is Upon Us!

[CommunityHelps]

Hello Community,

Spring has sprung! Here’s to lots of warm and sunny days to come! As the warmer weather is arriving, so does our annual cable burial season. This year, we’ve made it easier than ever to check the status of your cable burial status with our virtual assistant Anna!

What is the cable burial process?

If a technician determines an existing buried line to your home is the cause of your service issues, they’ll run a temporary line to provide stable service and arrange to have the buried line replaced.

Once a request has been made, burials usually take between 6–8 weeks to complete (weather permitting). During this time we will obtain permits, apply for utility locates where necessary and assign a burial contractor to do the work. Please note: Burials are performed from April-November during the warmer months when the ground is defrosted (to avoid the temporary line becoming exposed due to frost heaving and being damaged again).

You can learn more or ask our virtual assistant Anna about the status of your order by visiting https://www.rogers.com/cableburial  

Want to dive in and learn even more? Please check our comprehensive Rogers' Burial Process post on the TV board.

[natrajan]

hello
I see that someone has made markings on mu lawn and I assume it is Rogers doing the locates.

But my grass is getting long and the markings are going slowly due to the rain

Can I cur my grass ?
will Rogers do the locates again ? DO I HAVE To Call them ?

Thanks
Jawahar 

[RogersYasmine]

Greetings @natrajan !

I hope this message finds you well! It's definitely very considerate of you to want to check in with us first before cutting away the utility markings along with your grass. No worries, please go ahead and cut your grass as needed! 🙂

Any work or maintenance that was scheduled for your area will still get done if necessary. 👍

Kind regards!

RogersYasmine

[Mehdisraza]

Hi
They are here to bury our wire. This is the second time in as many months that we needed a burial for our wire. Bell has been working in our area and they or someone else cut our wire on 12 August and we were without internet for a whole day. This time our wire was cut on 5 October and unbelievably we were without internet for 3 days. Now they are going to bury the wire again and remove temporary line I am just worried that it will get cut again and we will be without internet and rogers doesn’t care to send someone in emergency to fix it leaving us without internet inspite of repeated calls to let them know that we have 3 people working from home. Rogers needs to a sign or let them know that a wire is buried here so they don’t keep cutting it. Is there someone I can talk to about this issue. Thanks

[RogersCorey]

Greetings @Mehdisraza!

It is the duty of those digging to have a locate done before they begin digging so that they do not hit any important infrastructure including gas lines, sewer or our underground telecommunication lines as per the Ontario Underground Infrastructure Notification System Act.

Typically, these locates are done before the digging and you'd see spray painted lines on the ground to mark where they should not dig.

If you have reason to believe there is non-compliance with this act, I would recommend that you submit a complaint by following this link: Complaint Process – Ontario One Call

Regards,

RogersCorey

[qblarg]

Hi,

I have been waiting for Rogers to bury my cable since April. It has been in "Assigned to Contractor" status for months with no updates. I was really hoping this would be done before winter. Can anyone look into this for me or is there a number I can call to escalate my request? Any help would be greatly appreciated. 

Thank you

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See:  https://communityforums.rogers.com/t5/TV/Hook-Up-To-House/m-p/498627#M56550